Norwich City Centre (Duke St)

No parking pay extra on parking centre of city

In a plus room which is recommended, breakfast is ok but I've been let down twice by eating in the evening in their restaurant. The waiting times are just ridiculous. Took them 50 minutes to get my drink, an hour to get my food, forgot what I ordered. I won't be eating there again. This is based on 2 separate visits so it's consistently crap in my eyes. 1.5 hours to have a main and dessert lol.

How are the rooms so uncomfortably hot in April with the outside temperature at 6 degrees ? Poor nights sleep even when we removed the duvet. The room must be 25 degrees at least. Staff were difficult to find but good when you found one. Car parking was £14 for 24 hours in the multi story over the bridge.

Good visit as always. Staff member Maria was very attentive as always. She seems to.be completely holding everything together, running around doing everything. Everytime I come here, she is on it with everything. It's really nice to be greated with by staff that you are familiar with each time.

Another great stay at Duke Street. I realised I had made a mistake with my future booking for August. MARIA at reception was amazing and kindly sorted everything out for me and rearranged the whole booking for multiple rooms. I am so grateful- thank you MARIA - a true professional!!!

My stay was a nightmare were the bedbugs that I found crawling over me and in the bed in the early hours. I was covered in bites, some which still haven’t disappeared even after 3 weeks and are itchy. I had a poor sleep and stressful night, which impacted my health. I would’ve thought that having a premier plus room would mean that the standards are higher but it was appalling, the bed felt old and worn and unclean. I felt disgusted by the whole experience.

We visit Norwich two or three times a year and always end up back at Duke Street premier inn. It's a really good value option for us as a family and the location is perfect for walking into town. The thing that has us coming back time and time again are the staff. They always go above and beyond at this branch. Nothing is too much trouble for them and they are always so helpful. My daughter loved the Easter egg hunt this weekend. If you are looking for a great value break,this is the place.

The manger and Kyra were fab! :-) Lovely welcome and amazing customer service! Room was very clean but the bed was a little worn and not the best! The hotel had an Easter egg hunt for kids which was a nice touch! The restaurant was clean too. We would return (pending a decent mattress).

Our receptionist/ bartender / waitress, Bethany, was the most amazing professional and flabbergasting employee that I truly believe the company has ever hired. She was fun and enthusiastic and made a overall very enjoyable and memorable experience. Anyone who goes to meet her would not be disappointed and she truly brought joy and skill to every interaction we had. For the company to hire her was by far the best move and I hope they shower her with the money and praise that she deserves. Bethany is love, Bethany is life, To avoid bethany would be a disgrace. Amen. The end. Thank you