Best Spa Hotel in Ocean City

I just wanted to let you know of the awesome job Dominique has been doing while working the front desk. She had some wonderful recommendations for me on things to do and places to go/eat while I was staying here for work. I do not know if texting at the front desk is a new thing Hampton Inn & Suites is doing or if it is something you have been doing from this location for a while, but don't stop. That has been a wonderful way to find out more things about the area while being out, away from the hotel. Tonight in particular was above and beyond. First I asked to break and $20 for bus fare and then for Dominique's opinion about taking the bus. She was fair with her assessment saying it was reliable, could get a little crowded but a good way to get down to the boardwalk and back. Second, I asked about going to Pickle's Pub and she said it was a great spot and was somewhere she might go hangout after work. Feeling confident about my choices I made my way to the bus spot right outside the hotel. This is when things start to go above and beyond. When I arrived at Pickle's, they were closed for a staff appreciation night. Not having anyone else to contact, I went to the text thread that had been established when I first checked in. Mentioning that Pickle's was closed for the staff night I asked if there was anywhere else I could go close by. Walking down the boardwalk already, I saw 4th Taphouse, an establishment that has a location just up the street from the hotel. I knew that if all else failed I could go there. Dominique to the rescue. She suggested 4th Street Taphouse but also knew of Shenanigan's Irish Pub saying she had a great time the last time she went there. Dominique was not wrong. It was the perfect place to grab a drink and something to eat. Too many emails are sent to management are about complaints or something terribly wrong. This is not one of those. The staff here at Hampton Inn & Suites Ocean City/Bayfront-Convention Center has been some of the best. I am only a silver Hilton Honors member but they have treated me like a Diamond. Thank you so much and be sure to please, let Dominique know her help was immensely helpful and greatly appreciated.

We were in room 335. We had almost zero water pressure in the shower and the shower squealed like a hot tea kettle the entire time we were using it. The front right burner on the stove didn’t work and the bottom element on the oven also did not work. Maintenance came and looked at it. He was very nice but said they don’t have any replacements. He suggested just using it on the broil setting. Due to this we lost money on some of the groceries that we bought and couldn’t cook. There were some stains on the carpet. Our room was very noisy due to being right near some sort of ventilation system. We got groceries delivered and the delivery service was upset because there was only outdoor access to our side of the hotel with no elevator. Saunas were not open. One of the hot tubs was barely warmer than room temperature our entire stay. The other one was nice. One of the staff members was rude to my teenaged daughter and her friend when they got locked out and needed another key. Location was very nice. All of the other staff were nice. Slushees at the bar we’re good!

While we had a lovely stay at the Hilton in Ocean City, we were most impressed by their response to a situation after our departure. Our son forgot a fairly pricey set of boots in our room upon checkout. He realized the loss 4 days later after we had returned home — a 3-hour drive away. We called the Hilton on Sunday afternoon and left a voice mail, frankly not expecting much. By 10 am Monday, we had received a call from the hotel manager verifying the item was found, directing us to a vendor for having it shipped to us, and we had an email in hand with the name of the recovery company in less than 4 minutes. The vendor “ileftmystuff.com” had all the information pre-filled into their return form by Hilton. We completed the return form quickly, received confirmation of submission, and a UPS tracking number within the hour. That was yesterday am — the boots were delivered today at 2:42 pm. What a wonderful experience after an “oops, I left my stuff”! Thanks to Kim, the Hilton manager, for such a caring and professional response, and to I Left My Stuff for an easy and quick method to retrieve lost items.

With a stay at Grand Hotel Ocean City Oceanfront in Ocean City (Downtown Ocean City), you'll be steps from Ocean City Beach and Ocean City Boardwalk. This beach hotel is 0.8 mi (1.3 km) from Jolly Roger Amusement Park and 1.4 mi (2.3 km) from Roland E. Powell Convention Center.Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.Grab a bite at Grand Terrace, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:00 AM to noon for a fee.Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Ocean City? This hotel has 10925 square feet (1015 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 251 guestrooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.