Guest User
December 9, 2023
PLEASE AVOID IF YOU DON'T WANT TO GET ROBBED. We stayed here for a week, and on our third day, our hotel room was robbed. £500, and my boyfriend's Apple Watch was stolen from our locked room!! There was no sign of break-in, leading me to believe it was a member of staff. When we informed the staff, we were told multiple times, by staff, members not to call the police, and they didn't seem to care at all. Considering either someone is managing to break into rooms undetected or staff are stealing from customers, they genuinely were not sorry at all and did not care one bit. They insisted staff hadn't stolen- yet they also insisted no one else had access to our room key- so something doesn't add up! We got moved to a different room with two single beds (even though we were there as a couple), and this was only after pushing several times to get another room. No refund was offered, and no compensation was offered. One day of food, which was about £10 was wiped off our tab after we insisted it was, since we had no way of paying for it since our cards had been cancelled and all our cash stolen. We didn't leave the cash out in the open; we left it in purses and bags that had been rummaged through. We saved for months for this holiday and spent it feeling sad and unsafe. You couldn't pay me to return. If this seems to good to be true, it is because it is. Staff members were great, which was such a shame since management did not care one jot we were literally stolen from, from the safety of our room.