Guest User
December 26, 2023
First, the location is excellent. Just a short walk from the village and some lifts. On the other hand, customer service was very poor. They were under major balcony construction from 8:00 - 5:00 during my entire stay, and was not given the chance to either reschedule or change rooms for the "inconvenience". Then they had the audacity to charge me for a lost ski locker key after being explicitly told that I could leave the keys in the room on check out. I did so in a very clear and open spot, but after two weeks of "investigating" nothing was resolved. Everything was nice, but the service was sadly very poor