Verified traveler
March 29, 2024
I reserved a pricey beach view room for one night to celebrate my daughter’s 14th birthday. We arrived shortly before check-in, and was told the room wasn’t ready because they were waiting on linens to make the bed. This was around 3:40 PM, and check-in time was 4:00 PM. We decided to wait. Each time I asked they said it would be about 15 more minutes. So we decided to wait. The room wasn’t ready until 5:30 PM.
When we finally got in the room it was not beach front, but poolside. You can see the ocean a little, but there is a large sand dune blocking the view of the actual beach. It was very loud, and when we went out on our balcony, or even went near the patio door the people at the pool stared at us. We ended up keeping the curtain closed so we had some privacy. Additionally, the toilet is broken and I had to remove the lid on the tank to fix the flapper every time we flushed the toilet.
We didn’t get to enjoy the space at all due to the late check-in. I had the staff been honest with me about when the room would be ready we would have left to get dinner instead of waiting patiently. Instead we ate dinner in the evening and barely got enjoy the hotel at all.
The hotel did offer us free parking, and free breakfast for our inconvenience, but that doesn’t even begin to cover it.