SpringHill Suites Orlando Airport Reviews

excellent service

Springhill Suites was welcoming when our flight was canceled for 2 days. The facility is clean and the staff are friendly. The pool was a bonus for our daughter.

We stayed in this hotel simply for our last night before flying home and we wanted to be near the airport. Our night of sleep was absolutely terrible. The beds are hard and the pillows are flat as a pancake. Really disappointed with the uncomfortable sleeping situation. There are tons of hotels in this same area. Stay somewhere else.

I wanted to give a special thanks for allowing my family to check in early when we arrived from our cruise ship. It was extremely appreciated and excellent customer service!!!

Great location with large rooms and great breakfast - location is across from large shopping center and close by playground for kids

Micheal greeted us and was SO welcoming that we went to breakfast early to see him before his shift was over

Restaurant and shopping within walking distance. Did not like that. I had to pay $15 to park my car.

Just a quick stay for a quick nap as our flight got delayed. Rooms were clean and tidy and check on was great, even offered a free cookie and bottle of water during process.

For our one night stay everything was convenient and comfortable. We were able to walk to a movie and there were several dining options. Excellent service!

Our layover flight was cancelled so we only needed a room for the night so we chose Springhill Suites because it had complementary support shuttle and breakfast. Once we retrieved our baggage from the airport we called the hotel to request the shuttle but Everytime we called they would pick up and immediately place us on hold. I waited on hold for 15 minutes. My wife, a friend and I all were calling the hotel and Everytime they would immediately place us on hold. We finally gave up after 30 minutes and 20 calls and got an Uber so now we are out another $20. We got to the hotel 20 minutes after our last call to the hotel and there wasn’t a single guest in the lobby. The receptionist said they had a lot of people before we got there and we told them that they should at least acknowledge the phone call and not just place us on hold. She didn’t seem to care too much. My family travels a lot and we almost always stay at Marriott properties but this was a total fail!

Generally good, but room had the noisest air conditioning ever. Couldn't hear the tv when it was on. Couldn't be bothered saying something as I was only staying one night and had an early departure. Staff were great and courteous. Also no grab and go breakfast.

Stayed here for an overnight layover and was counting on the 24 hour shuttle service to the airport. When checking in at 9:45 pm I was told the shuttle was full and had to pay for an Uber. The 24 hour shuttle was the main reason for staying at this hotel. There was no attempt to help us get to the airport at 3:30 am. Also driver was recklessly driving on the way to the hotel that I was getting car sick. UNSAFE AND FRUSTRATING

We crashed here on a family trip over Christmas break. The hotel accommodated my request for a sofa bed as well as had a quick and responsive shuttle to and from the airport that runs 24/7. It was a great experience and if needed, I would definitely stay here longer.

Hotel is tired. Black carpet I room might have been clean. But shower definitely needs to be ripped out and redone.Almost didn’t use shower because of dark grout on tile that looked like mold.