I stayed at the Dragonfly as I was attending a two day work related course in Peterborough. On check in I was asked to leave a £1 refundable deposit on my card - this seemed a little odd as I’d already paid for my room but I agreed. I have not had this deposit refunded - in fact it was taken out of my account five days after I left the hotel. Nothing was broken on my stay. Upon arrival to my room, I noted the faint stagnant smell of old cigarette smoke . I used the bathroom and the hot tap swivelled which I found odd. I was able to use the tap by pressing down hard. I went back to reception to address these issues. The lady advised me they would look into it and get back to me. They didn’t. I found the room I was in (109) was an odd shaped room. The television faced sideways to the bed so made watching television and relaxing in the evening not possible. The double bed I had was in fact two singles pushed together and not of the same height. This made for an uncomfortable night’s sleep. During the night, the room became immensely hot which woke me up. I couldn’t see why as the electric storage heater wasn’t on. The corridor outside was also hot. In the morning, I found the shower door to be stiff and would not close properly. Upon going to dry my hair, there was no plug situated anywhere near the mirror. Being someone with very curly hair who needs to see how they are drying their hair, this was impossible and I had to use the camera on my phone as a mirror. Unfortunately I suffer with food allergies. I spoke to the waiting on lady at breakfast who advised cornflakes were available for myself. Not what I expect having paid £10 for the breakfast. She appeared very put out when I asked her to check with the chef about items on the hot menu. She came back with ‘ the chef doesn’t really know but here is a photo of the hash brown packet’ . I was able to eat either cornflakes or scrambled eggs, mushrooms and tomatoes. Not really acceptable for what I paid. I have contacted the hotel but haven’t heard anything back. It’s a shame this hotel is so outdated- not just in the rooms themselves but with education of allergies for staff and also in their lack of trust for customers when they already have their card details from room paying . It may only be £1 deposit, but every time they don’t refund £1 deposit to 100 people, thats £100 in their pockets for free. This is such a shame as the hotel itself is in a lovely setting.
Very Good
107 Reviews