We didn’t get the suite we booked. When we questioned it they said oops we gave it to someone else due to a glitch. No sorry, and they didn’t try to make it right, and additionally charged us for 2 ppl in our 2 bedroom suite. We had a total of 4 ppl and that was an extra $60 dollars. Yet didn’t do anything for the fact we didn’t get the suite we booked.
In addition AC wasn’t working well, and they said they would come fix, no one ever came to fix.
Nickel and dime and no apologies offered or discounts when they do not provide the service they offered.