Mousey
March 19, 2024
Pros: service is definitely top notch and very attentive to each family and consistently asking for feedback… Housekeeping is everyday and the WhatsApp communicate is a 👍 idea especially for tourist. Food is wonderful as they are served hot and minimise wastage, coffee definitely hit the spot!
No crowds at all and the place is really pretty sight with a lot of swans and fishes and bicycles to rent ( probably have some baby seats too)
Places are a little far away but buggy service was available.
Cons:
being a tropical hotel definitely will be expecting some insects but definitely not expecting so much mosquitoes from level 1. Daughter was bitten 4 times for a 2 hours nap and at least in total 5 bites from mosquitoes for each members.. we have feedback several times to the staff and they really do something which we appreciate a lot 🙏 but honestly we hope more can be done on the maintaining the hotel given it is a 5 stars hotel
We were given a private pool but it is full of bird shits which we didn’t really expect. Since we r not using the pool and outdoor area, we didn’t feedback.
In the end we didn’t use the pool and outdoor area due to the bird shits and mosquitoes.
Location is a little far away from some of the known attractions places.. which I missed out during planning
Probably need to be prepared with what nature will bring us..