The Arnawa Hotel

Good, quite clean, service ok, but in our room the refrigerator wasn't functioning properly. Thank u

Staff very friendly and location excellent, breakfast had plenty of choice and was tasty. The room was not very clean, the bathroom did not smell very fresh, the drain of the shower hardly drained and bubbled, so it did not seem quite right to me. In general, not a bad location

The least hotel of all accommodations in Indonesia so far. We stayed there for two nights. From the outside, the Arnawa Hotel has a beautiful appearance, as does the swimming pool. Unfortunately the rest of the stay was a disappointment. Upon arrival we were given a room that smelled so musty and sour because it was very humid that we could not stay there. The alternative room we got was a room on the top floor (downgrade) instead of downstairs with a garden area. In this room the air conditioning was blowing continuously with temperatures up to 16 degrees without it being able to be adjusted or turned off. The bathroom really needs a thorough renovation. The shower has little water pressure, so you almost have to stand against the wall to take a shower. The mirror is completely weathered and the door is rotting at the bottom. Breakfast has a time slot and a breakfast voucher that you must collect from reception the evening before. This is supposedly to organize everything better. However, it seems like no one adheres to this or there is no supervision. The result is complete chaos. You imagine yourself in All-Inclusive “eating barn” of the worst kind. The dishes are not replenished or are replenished very slowly, which means that t****erde is no longer available. The staff does not speak English and looks glassy when you ask them something. The only reason two stars are given here is because in West Java we are used to the lower standards you can expect. The reception hears all friendly comments with a smile but does nothing.