Hôtel de France Gare de Lyon Bastille

Hôtel de France Gare de Lyon Bastille Reviews

Hôtel de France Gare de Lyon Bastille

12 Rue de Lyon, Paris, FranceView Hotel Details
Hôtel de France Gare de Lyon Bastille
Hôtel de France Gare de Lyon BastilleHôtel de France Gare de Lyon BastilleHôtel de France Gare de Lyon Bastille
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Hôtel de France Gare de Lyon Bastille Guest Reviews

3.7/5
54 Reviews
Verified reviews
Location3.7
Amenities3.7
Service3.7
Cleanliness3.7
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All Reviews(54)
Positive reviews(51)
Negative reviews(3)
jja210
Checked in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 24, 2024
Super clean room! Great facilities considering the limited available space in Paris. Friendly staff! Recommended!
Response from Property: Dear Customer, We thank you for taking the time to leave your opinion on your stay and this excellent rating. We take note of your satisfaction with the comfort of the room, the Hotel and its staff. We look forward to welcoming you again to the Hôtel de France, Very cordially,
David S
Checked in May 2024
Business travelers
3.0/5
Posted on May 17, 2024
All aspects were as expected EXCEPT the bathroom stank of sewage. There was no indication of the source of smell, I can only suggest a drain trap dried out. The smell was so bad I could only use the bathroom with my breath held. I should have notified staff when I first arrived, but it was very late, I had an early morning connection and I didn’t need to shower and the smell was contained with bathroom door closed. I reported the smell at checkout, maybe I would have been given a different room if I were staying longer? Unsure. I do not understand how the room could have been prepared in this state. Visually the room appeared very clean, but the bathroom smell was overwhelming.
Response from Property: Dear DAVID, We apologize for the inconvenience caused but unfortunately an odor coming up from the pipes is in no way a cleanliness problem. Sorry that your stay did not live up to your expectations. Hoping to welcome you again, Very kind regards,
Guest User
Checked in Mar 2024
Business travelers
0 Reviews
1.0/5
Posted on Mar 1, 2024
Terrible hotel. The rooms are very noisy, the windows are super thin. The service is pretty bad and not accommodating at all. It’s definitely very expensive for the price and the location is not optimal. I definitely would not recommend this place
Response from Property: Dear Sir, We take your opinion into consideration, which we unfortunately find unjustified. You say you did not appreciate the geolocation of the hotel even though it was you who had chosen the hotel and the positioning. We are located between Gare de Lyon and Place de la Bastille, which is an excellent location. The statements you make about the establishment are false, our hotel is equipped with triple glazing. Our staff always does its best to satisfy customers, but unfortunately when the hotel is full we cannot change your room. The price is entirely in line with the period, geolocation and other criteria. We are sorry that this experience did not meet your expectations.
Guest User
Checked in Jan 2024
Family
0 Reviews
4.0/5
Very Good
Posted on Jan 22, 2024
Very good value hotel in excellent location close to Gare du Lyon / La Bastille, offering clean, bright and well equipped but small accommodation. Efficient and pleasant staff. Ideal for a short stay. Located on a principal route but no bother from noise
Response from Property: Dear Customer, We thank you for taking the time to evaluate your stay and for this perfect rating. We are delighted to see that the establishment met your expectations in every way. Your full satisfaction remains our greatest reward and encourages us to always serve you better. We hope to have the pleasure of welcoming you again to the Hôtel de France, Very cordially,
Guest User
Checked in Oct 2023
Other
0 Reviews
1.0/5
Posted on Oct 5, 2023
This hotel is situated in a sketchy neighbourhood. Be aware of drug ******* and dangerous individuals, especially at night. The hotel is very noisy, the windows being super thin. Despite what the hotel tells you, there is no triple glazing, you'll be able to see it by yourself if you stay there. The breakfast is pretty poor, nothing fresh. Definitely wouldn't recommend.
Response from Property: Dear Customer, We thank you for taking the time to evaluate your stay. We are sorry to see that the establishment did not meet your expectations in all respects. We hope to have the pleasure of welcoming you again to the Hôtel de France, Very cordially,
Fareen
Checked in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 4, 2023
One of the best hotels we have stayed it in a while. Super quiet, spacious and excellent bathroom.
Guest User
Checked in Aug 2023
Friends
0 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2023
Nice hotel in a nice area very close to the train station (Gare de Lyon). Room included small fridge. Bed was comfortable and staff was friendly and helpful. Would stay there again! Breakfast is available on site and can be purchased as an option.
Response from Property: Dear Marsha, We thank you for taking the time to evaluate your stay and for this perfect rating. We are delighted to see that the establishment met your expectations in every way. Your full satisfaction remains our greatest reward and encourages us to always serve you better. We hope to have the pleasure of welcoming you again to the Hôtel de France, Very cordially,
Verified traveler
Checked in Jun 2023
Other
4.0/5
Very Good
Posted on Jun 1, 2023
Room small for two people. Wardrobe not openable unless bed moved. OK for one night. Location excellent
Guest User
Checked in Feb 2023
Couples
0 Reviews
4.0/5
Very Good
Posted on Feb 9, 2023
Checked in....sent up to a room that was not changed. What a let down. Then given a room in a quiet part of the hotel but without street view. Room was clean. Brand new. Bijou but perfect. Firm bed. Shower immaculate. Room made up nicely each day. Shower door will cause problems due to poor workmanship. Extraction fan not working. Fed back to manager who was glad to get a snag list. Given complimentary breakfast because of the check in cock up. When they get everything sorted out it will be a nice little hotel. Night porter was wonderful. So a bit of the fawlty towers about it. But. I ve experienced worse.
Jenny
Checked in Feb 2023
Friends
5.0/5
Outstanding
Posted on Feb 8, 2023
A nice room, small but still with adequate space. About 10-15 minute walk from the metro station, and 10 minute walk to Gare de Lyon station. Lots of dining options around. Staff were welcoming and friendly.
Maher
Checked in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 16, 2024
Nice Hotel.
Zig
Checked in Jun 2022
Other
5.0/5
Outstanding
Posted on Jun 22, 2022
Staff were very helpful and patient with my broken French and very supportive me trying. The room was very clean and cool with a nice view of the street and very quiet - those windows really block out so much of the noise. Proper shower very comfortable bed. Very close to the Museums i wanted to visit (and friends). Paris is so lovely and everyone was so Friendly. Probably helped i had a few more french phrases in my pocket.
Laura
Checked in May 2023
Family
5.0/5
Outstanding
Posted on May 19, 2023
I
Guest User
Checked in Jun 2024
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jun 12, 2024
Μία από τις καλύτερες επιλογές για να μείνει κατά τις διακοπές του στο Παρίσι. Η καθαριότητα, η άνεση και κυρίως η ευγένεια του συνόλου του προσωπικού, ιδιαίτερα δε του κυρίου της νυκτερινής βάρδιας της reception, αλλά και της γενικής υπεύθυνης κυρίας, είναι εκείνα που ξεχωρίζουν το συγκεκριμένο κατάλυμα. Παράλληλα, βρίσκεται κυριολεκτικά δίπλα σε όλα τα μέσα μεταφοράς (RER, Metro και λεωφορεία), με άμεση πρόσβαση μέσω των σταθμών Gare de Lyon και Bastille.
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Mieke D
Checked in Apr 2024
Couples
4.0/5
Very Good
Posted on Apr 24, 2024
Seule la salle de petit déjeuner ne nous convenait pas, sinon très bien, surtout pour une nuit. Si nous devions revenir plus longtemps, nous nous passerions du petit-déjeuner et irions prendre le petit-déjeuner dans un endroit proche, car les chambres sont bien et le personnel est très sympathique.
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