Picked this hotel specifically for the heated pool. 24 hours after I made my reservation, I received an email informing me that the pool requires reservations and it’s open limited hours until 6pm and closed Sundays. Called the hotel and reserved for one hour. Was informed I could have 7-8 pm. 2 hours past their closing hours. At check in, was told that my reservation for the pool was a day after my check out and this was blamed on me. Eventually, through my persistence, front desk contacted the room who booked the pool and they agreed to share the pool space. Made-up policies, poor communication, evasive service and lack of ownership…. Yes, the hotel is clean and well apportioned, but so are so many other hotels. With so many options in the area, this Bonvoy traveler will not book this hotel again.