Hampton Inn & Suites Phenix City - Columbus Area Reviews

Was such a wonderful stay! Convenient location and very clean and comfortable! Would definitely stay again!

Hotel conveniently located across the river from the Civic Center in Columbus, which was our destination. Hotel very clean and inviting. Only complaint, and its an overall issue for Hampton in general are the pillows in the room. Theres nothing to them, i describe them as a pillow case folded up inside another pillow case. Every Hampton I've stayed in has been the same. Other than the pillows, everything was great.

Updated and clean. Front desk “blessed my heart” multiple times during my check-in. Walmart is about 2.5 miles away. Tricky entrance, but you get used to it. Great breakfast! Huge room for our family of 5- We booked the suite. Showers have good water pressure and shampoo, conditioner, body wash, and body lotion that smell super!

Good for a single night…but not much more. Mediocre breakfast and no cups in the room to use in the bathroom. Beds were not horrible but not great either.

Bathroom was dirty. Dirty corner and an old wash cloth. Ice machine broke on our floor. System to get on WiFi ******.

Stayed here for two nights and it was not good. The bathrooms were not cleaned and breakfast was not served. The individuals working on the front desk were a little careless when I told them about these issues.

We have family in the area and visit 2-3 times a year and always stay here. What I love about our stays is the consistancy of service and cleanliness. The breakfast is ALWAYS tasty and the area is impecably clean. The Manager of this location, Amy, is personable AND works hard to insure your stay is comfortable.

Property was very dirty, floor were not cleaned in the lobby, elevator and bathroom floors inside the room. Dirt and dust everywhere. toiletries were not replenished, most of the staff in the bathroom was half full and used by previous guest. I asked for room service such as fresh towel, box of tissue and toilet paper and never received it. Breakfast area was not clean, food options were limited and not very tasteful. Would not recommend this hotel brand. I will never use or stay at this hotel brand again. Terrible experience

I arrived late in the evening and I was pleasantly surprised with the accommodations. The room was clean and neat, the staff was pleasant and it was quiet. Phenix City isn’t a particularly safe area and it takes a couple of weird turns to arrive at the property. But for a single night, I wouldn’t hesitate to stay here again.

I thought it was a great room and I got a great nights sleep the first night, but the second night there was a team of girls there, and they just would not be quiet until after 1 o'clock. I tried to phone down to the desk my phone didn't work in the room so I use my cell phone to get somebody to come up as really disappointing and spending and take care of the girls softball teams fighting in the hall. I spent all that money and not being able to sleep was very maddening.

The front doors sound like the might fall off the rails when you walk into the lobby. Not a good intro. Staff attitude is that we will sort of ignore you unless you demand attention as opposed to our 3 day stay in the Winfield, AL Hampton Inn where every staff person greeted you when they saw you.

Front desk staff was great. Friendly and very helpful. Did not get housekeeping service daily which I did not like. Asked for it at noon but staff had already gone for the day! Trash cans were full, ran out of toilet paper. Was able to get clean towels at front desk. Room was pretty clean on arrival. Hotel is older but fairly well maintained. Bedding was in need of updating/replacing but beds were comfortable. Breakfast was great.

Extremely helpful and friendly hotel staff. Clean facility.

Nice tv, refrigerator and microwave set up.