Really bad experience here and can't recommend it. We arrived at 8pm and the front desk lady said we were not on "the list", after showing her my reservation she could still not check us in, we had to wait for quite some time until she called somebody else and they confirmed our reservation. A week before our arrival we communicated with the Sonder's team via their app and requested a pack and play and they said no problem, well...they did not had the pack and play ready for us and said it would be ready the next day so I had to drive to target and buy a pack and play. The front desk then apologized and said they were going to give us some sort of refund, ok. Later that night there was aggressive knocking on our door and a lady very rudely offered a pack and play and said we would not be receiving any refunds or credit, ok... I didn't ask for any. The next day there was a hot water outage in the building. These guys are amateurs, terrible attitude. Literally worst place I have stayed. Location is good for the Philly Marathon, close to starting line.