Best Four Star Hotels in Phu Quoc Island

We spent a very nice few days in this hotel. The all staff is very polite and friendly specially Ho minh an , on the recepcion. He was always very kind and helpful. The room is very beautiful and always clean. The breakfast was very nice and the food is always fresh. The all staff do the best all the time to keep the area clean and organized. Thank you!

I had a very nice stay at Cassia. The atmosphere was relaxing yet still a touch lively, and everything was quite clean during my stay, aside from one day the private beach didn't seem to be cleaned, but it was during the holidays (so we assumed some staff were able to stay home, which is good). I think the location here is quite important, as it's close to everything you could need in case you want to try different foods/restaurants (strongly recommend, though Spice House dishes and service were excellent!) or go to a different beach bar (Malabar had some slightly irregular hours it seemed, no prob). You are able to walk either direction on the beach to search for other decent options. It felt like Cassia probably had the nicest grounds on Long Beach. The service was really great though, everyone was patient and friendly, even if communication was a bit of a struggle at times (not at all for lack of effort). It's a big reason why I'd love to book again next time.

Pros: - good location, walking distance to Grand World - low price, best if you don’t spend much time at the hotel and mostly out and about - clean and modern decor Cons: - no aircon in corridor and elevator, it can be very uncomfortable to step in the elevator on hot days - no room service, no service at pool area, no option to pay for food and beverage at check out. - minibar is empty, instant coffee and tea bags are available yet no milk. When we requested milk for our cup of tea, the reception staff advised we would need to go to the bar (ground floor) to purchase milk at own cost. Milk is essential and it has always been provided free of charge wherever we’ve been (Bali, Singapore, Australia, etc.) - mid-stay ROOM INSPECTION. This is very UNPLEASANT practice to Westerners and should be stopped. Not sure if this is normal in Vietnam, but it is very displeasing and annoying to us (Australians). We often stayed a few weeks to months in Bali and other Asian countries, we’ve never had room inspection where 2 staff entered our room, 1 of them walked around the room pretending to check the skirting board with a screwdriver while the other was casing the room (it was obvious that they wanted to check to room). - poor English proficiency. Only one reception staff can speak English well, the rest of the staff don’t. My husband was quite frustrated during our stay because he couldn’t communicate with staff. We’ve stayed in Bali and other Asian countries, all of their staff are fluent in English including security and housekeeping staff. - lack of attention to food safety. Signage is very small. No cover when the meals bought outside to the pool area. Food was not kept at optimum temperature can cause bacteria to grow to dangerous levels that can cause illness. - lack of knowledge about beverage. Staff didn’t understand my husband’s order of Bourbon + Cola (very common drinks to Westerners) and advised they don’t have Bourbon. When my husband went to the bar with the staff, there was a big Bourbon bottle sitting on the shelf! - lack of customer service. Staff was not attentive to customers, my husband had to walked to the restaurant to get staff attention when we wanted food and drinks while we were at the pool. Staff should walk around and simply check in with customers. Staff didn’t greet customers when they walk past, again when we were in Bali and other Asian countries, their staff (everyone including housekeeping staff) always said good morning, good afternoon or good evening. - FACIAL BIOMETRICS RECOGNITION was an entry requirement to enter buffet breakfast. This should be disclosed in booking description including third-party websites like Agoda, Booking.com, etc. No information on Facial Biometrics Recognition are found anywhere or has ever been communicated to us prior to checking in. If we have known, we would stay elsewhere for sure (we will request that our data are permanently deleted from their system and we suggest that you do the sam

It's good. It's 4 stars at this price. The service is great. The breakfast is great. The view is good. The facilities aren't bad, and the bedding is clean. The air conditioner is great, so it's nice. It's hot and hard.

We absolutely enjoyed our stay. The staffs were very attentive to our needs, greeted us every time with a smile and provided us excellent service during our 3 days stay. The VIP bungalow was very clean and cleaned each day right before we got back from cycling around town. The bungalow is split into two. We didn't have neighbors until the last night and the neighbors had loud music playing. The hotel was kind to request the neighbors to lower down the music per our request. It would be nice if the bungalows were singles not duplex as the walls are thin. Free bicycle cruisers to rent, very old and rusted but served us well during our stay. This is an old hotel and in the process of getting renovated. It's got an old charm and character as you walk through the property into the bungalow. The beach is kept very clean and overall, we were very happy with our experience. Thank you for accommodating us during these tough times.

This is a great hotel! Our room was extraordinary with a seaside view. We had two very comfortable beds, hot water, electronic safe, fast internet, good access to transportation, and a stunning rooftop pool. The staff was friendly and professional and the massage class was worth taking. I rarely eat the complimentary breakfast when traveling in Asia but the breakfast here was very good with a wide range of choices. The serving staff was attentive and polite and I was able enjoy a more western style brunch while my wife (who is Vietnamese) enjoyed a well prepared Pho and fresh vegetables. I have traveled in Vietnam a half dozen times now and this is my new favorite hotel. We will definitely book it again. Ken Clark

We had the pleasure of staying at the Camia resort during the last week of December. It exceeded our expectations and we loved the intimate feel of the resort. The staff was so friendly and accommodating and I would especially like to mention Nhi (Katty) at reception who is a real gem. She went out of her way to make us feel at home, give us advice and made my husband’s birthday special by organizing a small cake and for our bed to be beautifully decorated. They all made us feel like family and that is why we would love to stay there again should we ever return to Phu Quoc. If your budget allow it, I would highly recommend staying in an Ocean villa. It is not only spacious with a lovely view from the balcony, but the open air rain shower is so romantic. We also loved the infinity pool and to relax next to it during happy hour and watching the sky change from a deep orange to many shades of pink. The cocktails are delicious and the setting of the restaurant lovely overlooking the ocean. We did find the food at the restaurant being hit and miss and this is the only thing I feel need improvement. There are many restaurants in close proximity and I can recommend “On the Rocks”. The breakfast was good and the staff very friendly, a few more western options would be nice. We were very impressed with the Christmas party hosted on Christmas eve. The decor was lovely and the food delicious. The gardens in the resort are so well kept with wild flowers and lots of green trees and plants. The use of the kayaks are for free, you just need to book in advance. I did not get to try out the spa but it’s located conveniently next to the pool. The complimentary transportation from the airport was also much appreciated. If in doubt where to stay, just book this little paradise. You will not be sorry !!!!

The room was clean and the service was very good. The sea view and beach are great, the outdoor swimming pool is very good, and it is very comfortable for a few friends to drink at the outdoor restaurant and bar in the evening, which is suitable for vacation. The location is good. It takes about ten minutes to get to the airport and the town center.

I don't want to speak bad about the place because the people are nice. In its heyday this hotel must have been nice but the tennis court along with the 10th floor doesn't exist. The hotel seems like a ghost town. We only saw 8 other rooms that were occupied. Breakfast wasn't that great. Besides the eggs and soup everything seems as though it was sitting there for a while. The rooms didn't have hot water. Made the jacuzzi not usable. The staff worked to fix the problem but we only had one days worth of hot water. Had a suite but the room it's just two normal rooms put together, lots of empty space. The view facing the ocean is nice. To sum up, there's no bar for drinks, no electricity one morning, no tennis court. Stay someplace else instead, definitely not worth the money.

Location 15 minutes from the airport, 1 kilometer from Duong Dong, 500 meters from Long Beach, grocery shops, restaurants nearby, excellent. Room was large, huge bed, good bathroom with tub, no balcony but great views to the sea, aircond. Staff was helpful and friendly. Airport drop-off and pick-up worked well. Breakfast was good for quality and quantity measures. Big swimming pool. The price was really affordable, spent there 11 nights. Not much of western tourists hole time, 3 plus us. Good choice for accommondation while in Phu Quoc.