Understaffed, hard to find bilingual (Spanish/English) so hard to communicate needs/requests. Stresses and unhelpful, felt they were not treated well because lots of folks seemed grumpy and anxious. Foor was mediocre, went to downtown playa del Carmen and had an awesome meal and drink that was so much better than the resorts sad offerings. Not much for 11 and 13 kids. Video game room often closed due to staff shortages. Just kind of a mess. Would not recommend and won't come back. And booking through ******* made everything worse and more difficult for some reason. A little disappointed but we still had fun and were grateful to be able to go on such a trip, but I will definitely not stay here again.