Thompson Playa Del Carmen Main House by Hyatt
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Thompson Playa Del Carmen Main House by Hyatt
Calle 12 entre 5ta Ave. y 10 S/N, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
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With a stay at Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.Show More
We Price Match
4.2/5Very Good·Location: 4.3
All 101 Reviews
Amenities
Sunbathing AreaOutdoor Swimming PoolDivingSnorkelingHorse RidingFitness RoomPublic ParkingAirport Pick-up ServiceAirport Shuttle ServiceBar
All Amenities
Surroundings
Landmarks: Quinta Avenida
(210m)
Landmarks: Playa del Carmen
(270m)
Landmarks: Parque Los Fundadores
(720m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Thompson Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Check Availability
7
Queen Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
5
Two Queen Beds with Balcony
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
5
King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
8
King Room with Balcony
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
4
City View Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
7
Junior Suite with Balcony
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
6
2 Queen Beds Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Check Availability
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Guest Reviews(101)
4.2/5
Very Good
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.3
- Service4.3
Guest User
April 13, 2023
The best location
Ashley
January 25, 2024
The staff was excellent. Besides the lady at the front desk who rolled her eyes at us as we asked for a specific room. They also charge us for towels after a coffee spill in the room.
Mario
January 18, 2024
Very disappointed.
The property has been having issues with the AC for some time now. The moment you walk in you can feel the heat.
Also the rooms have a funny smell (like burnt)
I had a couple nights and I left on the first one.
Didn’t get a refund by the way.
I was very exited about this hotel but won’t be coming back. Now I know.
Jordan
January 13, 2024
The sullen greeting from check-in was only made worse by the ineptitude of the front desk staff, who couldn’t turn two separate reservations into one cohesive stay…my key didn’t work the second day, and they turned the AC off, because their system didn’t see I was in the room for another night - the roof too pool staff never once came over to offer help or a drink menu or food - I feel violated and ripped off - do better Since you carry the Hyatt cache - thanks for ruining my time with you
Karen
January 10, 2024
Booked a room with 4 adults, got to the room and only 3 Towels, 2 water bottles, 2 coffee , 2 robes and shampoo conditioner etc was half full
Tried calling down , no one answers , so go to reception and they did rectify quickly🙏
jonpaul
January 9, 2024
amazing, my third time but noisey as F if your in a corner suite, so be aware if your a seeking quiet type, but I love this hotel and its rooftop pool and can sleep thru anything
Peter
January 5, 2024
It is a great hotel and one of the best rooftops in the city, but definitely a club vibe, so the area is very noisy. More importantly, it is very expensive for the level of hotel that it is. For this price I would expect a 5 star experience.
Verified traveler
January 4, 2024
TL;DR: Thompson Hotel in Playa Del Carmen is completely understaffed, the current staff is untrained. Terrible guest experience. Clear management problem.
The pool is frigid. There are literally 0 guests in the pool at any moment during the day. When speaking to the pool manager he told us this is a complaint from other guests as well.
At the front desk, there’s only 1 overwhelmed receptionist that’s incapable of handling phone calls, checkins, checkouts along with questions from passing guests.
The room is on top of the kids corner at a mall. Literally not figuratively. Very loud all day with no way to take a nap or a restful sleep.
The food at the rooftop restaurant is beyond disgusting, watered down coffee, almost inedible food.
In the room, the phone is broken so we cannot call the reception with any issues, and there were a few. Bed sheets stinking of mold or dampness, no water in the room, no coffee, housekeeping took away the robes. Issues that meant we had to go downstairs to ask for help from overwhelmed receptionists that constantly complain about being understaffed and untrained.
When I asked about the hotel’s manager’s contact to let them know about our experience, the receptionist refused to provide it. The receptionist was completely untrained and unable to handle the situation.
Jeffrey
January 2, 2024
Well run hotel. Excellent staff. Be prepared for noisy nights as you are close to all of the night clubs. They are hopping until 3 AM every night. Not a place for a quiet night. Otherwise they were a real pleasure.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 07:00–12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children cannot stay at this hotel.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
TypeWestern, American
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2019
- Number of Rooms: 92
With a stay at Thompson Playa Del Carmen Main House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playa del Carmen Maritime Terminal.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 92 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary newspapers, as well as phones with free local calls.
Services & Amenities
Most popular business facilities
Sunbathing Area
Outdoor Swimming Pool
Diving
Snorkeling
Horse Riding
Fitness Room
Public ParkingAdditional charge
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Nightclub
Restaurant
Meeting RoomAdditional charge
Currency Exchange
Luggage Storage
Wake-up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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