The Carmen Hotel - Ocean Front
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
The Carmen Hotel - Ocean Front
Renovated in 2023
Calle 8 Nte 876, Centro, 77710 Playa del, Playa del Carmen, Quintana Roo, 77710, Mexico
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When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This luxury hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.2 mi (8.4 km) from Xplor Theme Park.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 103 Reviews
Amenities
Outdoor Swimming PoolBarRestaurantLuggage Storage24-Hour Front DeskWi-Fi in Public Areas
All Amenities
Surroundings
Landmarks: Quinta Avenida
(450m)
Landmarks: Parque Los Fundadores
(480m)
Landmarks: Playa del Carmen
(490m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
12
Sunrise Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
5
Captain's Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
10
Coral Suite
2 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
15
Owner´s Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
10
Reef Suite Partial Ocean View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
Electric Fan
Check Availability
7
Reef Suite City View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
TV
City View
Check Availability
11
Grand Suite with Sea View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Electric Fan
Towel
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Guest Reviews(103)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
AI SummaryAn AI-summarized snapshot of real guest reviews
The property features spacious, modern rooms with comfortable beds and a prime beachfront location near 5th Avenue, complemented by a friendly, attentive staff that enhances guests' experience.
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Helpful
Not Helpful
Mike and Lea Klatt
June 12, 2023
This AWESOME hotel is so much better than 4 stars! The love of my life and I were greeted by the most wonderful check in host! Her name is Lupita! She was so sweet and kind and made checkin the most pleasant ever! Words alone cannot even describe our room! EVERYTHING was PERFECT! We were looking for a beachfront property with also a nice pool and the rooftop pool and restaurant here also deserves 6 stars! If you are a couple you are wasting your time by staying anywhere else but here in Playa Del Carmen!
ShahMitesh
December 11, 2023
Great
Nicole
February 3, 2024
Unfortunately I never received my refund of $100 back, despite me reaching out multiple times and them guaranteeing I would receive it back. I was also charged $17 days after my stay on my credit card, despite them saying that they no longer had my credit card information. We were also not informed of the mandatory extra fees per night per person upon arrival.
Lori Anne
February 1, 2024
Staff were very pleasant got chair service for drinks on the beach. Only negative is they don't have an outdoor shower beach level to get the salt off. Food was good as well.
For beachfront and not an all inclusive this was a solid hotel. Also since it's on 8th it's better for night time noise you don't hear the nightclubs a block over if your patio doors are closed which if you know PDC you understand why that is important.
Joe
January 30, 2024
Staff is very friendly. Description in the hotel pages is a little inaccurate. Beware of the super fine print. Food here is bland and just ok. Room was dated but really cute. It was very noisy at night but we could deal with it. The roof top pool is falling apart and the bar area has seen better days. The restaurant/beach area is cute but again misleading. The lounge chairs are not included in your resort fee and there are no beach umbrellas unless your sitting in the bar area
Cindi
January 29, 2024
we really enjoyed ourselves at this hotel. The service is great. Please be aware if you book this property it will be very loud. It is right down the street from a senior, frogs and especially on the weekends. It is loud! it appears this hotel is marketed towards younger people which is fine. We were probably 30 years older than most of the people there but it didn't bother us. The rooftop pool is fabulous and has an amazing view. it's an art deco, kind of decor and our room was large. Please be aware that you will be charged $20 a person per night extra when you check in. breakfast is provided the front desk. Workers are very very nice. Also included is gym membership which you have to walk to but it is nice.
John
January 22, 2024
Very clean and well appointed hotel. I had looked at it many times and never booked. Mostly as it had so little reviews. I’m very glad I tried it I will stay again. Josleine at the front desk was very helpful. We were group of guys and had six rooms. All were really good.
Viktoriya
January 15, 2024
Black mold all over the ceiling in room 307. Strong mold smell. Front desk staff is rude and ignorant (Except for the manager, she was nice ). We stayed 7 nights . Last 2 days they stopped cleaning our room . First time we complained front desk lady tried to argue that they did clean it because it was checked "cleaned" on their records, then rolled her eyes and said she will report it to the management.... Second day they said they didnt clean because they didnt have enough cleaning staff but they took the tip and left the room dirty.... Also beware of hidden fees. $20 per person per day (our fault, we didnt read fine print upon booking ) but they also forced people to purchase their New Year $350 per person buffet/party package (those who arrived closer to the NY day) which was ridiculous so people had no choice but to celebrate at their hotel so money wont go to waste. We wont be visiting again .
MICHAEL
January 9, 2024
Beautiful ocean views. Vacation starts as soon as you enter the property with the wonderful aroma. Rooftop needs updating.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children 16 year old and over are permitted to stay in some room types at this hotel
Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2016
- Renovated: 2023
- Number of Rooms: 37
When you stay at The Carmen Hotel - Ocean Front in Playa del Carmen, you'll be on the beach, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This luxury hotel is 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal and 5.2 mi (8.4 km) from Xplor Theme Park.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes.
Services & Amenities
Most Popular Amenities
Outdoor Swimming Pool
Bar
Restaurant
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public Areas
Outdoor Swimming Pool
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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