Anonymous User
September 21, 2021
Because of training, I need to live for about half a month. I often go out to stay in a hotel. This is my worst experience and I will never live again!
Advantages: The room is big enough, very spacious, bath towels and towels are changed every day, sanitary cleaning is also attentive, and the cleaning staff are very responsible! The facilities are not obsolete, and the sheets are clean! There is a balcony on the third floor for drying clothes. The windowless room I booked solves my worries about drying clothes.
shortcoming:
1. After taking a shower, it was found that the floor partition was leaking, and the bathroom was full of water, as if it was flooded!
2. There are cockroaches in the room, which is really scary!
3. The air conditioner is not sensitive, which leads me to think that the air conditioner is turned on, but it is not turned on. There is no fresh air in the room all night, because the room is not hot, I didn’t notice it. I thought the air conditioner was not effective in cooling, but I woke up in the morning. The lungs were very uncomfortable, but later I figured it out that it was because of the air conditioning's insensitive response.
4. The overall feeling was okay. I didn’t want to worry about the above shortcomings and didn’t react to the hotel staff. After all, I booked a special room. I knew it well and I couldn’t ask for too much, but a breakfast incident made me thoroughly. anger! It is the attitude of the restaurant and front desk staff! Particularly discriminate against me, a person who booked discounted rooms online!
Specific things: The hotel does not include breakfast. I applied for three consecutive stays for 11 nights. The front desk gave me three breakfast coupons. When I used the last meal coupon, I gave the meal coupon as soon as I entered the restaurant. I gave a person who looked like the person in charge. When I was almost finished eating, the waiter said that the room I booked online did not include breakfast, and asked me for meal coupons. I said that I had given it to you. The waiter did not verify it in the first time. It’s a constant chatter that I don’t include breakfast. I don’t know how many times I don’t include breakfast. I’m not deaf. I have repeatedly said that I have a meal coupon and give it to you. The result is still chattering, and it makes me feel like I’m eating. I didn’t pay for the Bawang meal, and it was very shameless in this kind of public place. Then many waiters in the restaurant echoed that I did not include breakfast. The whole restaurant because of my breakfast voucher problem, everyone noticed me. It’s really super fell shame! One of them found out and said that my meal voucher did not include the date of the meal on the day. I really fainted! Then you didn't ask me when I gave you the meal coupons, let the front desk make up a date! And I have eaten it twice before, and they are all given meal vouchers like this! What is even more annoying is that the waiter said that he had eaten a meal and didn’t care about me. It felt like he was giving me alms. I got up angrily and went to the front desk to find a staff member. As a result, the two women at the front desk The waiter, not only did not comfort me, but also interrogated the prisoner, saying: Your online booking does not include breakfast. I told you a long time ago, who gave you the breakfast coupon? Finally, it was confirmed that it was the meal coupons given by their person in charge. But I was so angry that I didn’t want to say anything, and I didn’t have time. Finally, after communicating with Ctrip, I returned the remaining room. I paid them the original price for the meal vouchers. Fortunately, after Ctrip figured out the reason, I paid for the meal. It returned to me again. The matter is not complicated, but the restaurant and hotel staff do things very hurtful, disrespect the customers, and treat customers as cheap people. The restaurant management is not in place, no one received the meal coupons when I entered, and I took the initiative to give the meal coupons, but it was my fault! The communication at the front desk was not in place, and the meal vouchers were clearly sent, but the other staff didn’t know it. As a result, I seemed to have stolen their breakfast vouchers!
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