1. Prepaid orders check in at 19.30 that night, check in at the front desk and check in a dirty room. If it is too late, it is not a holiday. After guests check in, clean the room in front of the guests. For prepaid orders, if check in at noon , I can understand that the room has not been cleaned. It’s already night. Does the hotel sell prepaid rooms as hourly rooms? The check-in experience was too bad. I went out at 20.30. After taking a shower, I found that the bath towels were not put in the room. The top bath of the shower head was broken.
2. The hotel did not do the upgrade of the room type of the rights exchange at all, and the front desk service was indifferent. He asked politely and replied coldly. The hotel manager is off work and they can’t be the master. May I ask if this is what the platinum group mid-range should do Is there a level of service?
3. Check out at 6.30 the next morning, and call the front desk at 6.00 to ask if there is a breakfast room, but I did not reply coldly. When I checked out, I asked how long the hotel was open again. The front desk replied that half a year, half a year of hotel opening, do this This level of operation can basically be H list.
4. The decoration smell of the hotel is relatively big, the central air-conditioning is not cooled, fully furnished, the shower water temperature is cold and hot and unstable, at least for now
5. I hope that the hotel will strengthen personnel training and hardware maintenance. In short, it is a very poor check-in experience
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