Boao Coconut Wind Coast Hotel (Story of the Sea)

The hotel looks good, the rooms are large, and the facilities are average. However, the toilets are separated from wet and dry, which is better. The surrounding street lights are very dark at night, and there are many snack streets a short walk away. It is also very convenient to go to the beach. The interior of the hotel has a nice view. It looks quite beautiful during the day. I thought the picture in the promotional photo was a swimming pool, but it turned out to be a landscaped pool. I paid for breakfast, but it's not really worth paying for. It's not bad to just eat outside for the same price.

The lobby is so small that it took me a long time to find it. It is really not like a hotel lobby. The B block we were assigned to go to is far away from the lobby and at the back. It is a bit inconvenient. It may be upgraded. The room is larger and has a balcony where we can watch the street view. , the hotel environment is good. Because it was raining, I didn't go to the swimming pool to experience it. The restaurant is not big and there are not many varieties. It is recommended to add some dishes.

The location is excellent, with fast charging within 200 meters and close to the sea. But the bathroom smells bad, and the breakfast location is the Kangyang Canteen, which is not ideal.

There are no restaurants around. The hotel is a buffet, which is not delicious. You have to walk more than one kilometer to the town to find food. The food in the town is good, and you can also order takeout to be delivered to the room. This is very convenient. The hotel does not include breakfast, and it is also a buffet. There are not many varieties and it is not delicious, but it is next to the Vienna Hotel. The shape of the two buildings is almost the same, like a raw one. There is a swimming pool under the hotel, which is suitable for children to play, and you can also go out For filming, the hotel room is quite large, with a bar counter, and the washing and drying are separated, which is very good.

It's okay, but the room has a smell in the morning

The reason for the negative review, I would like to ask your hotel leaders to take the time to take a look: First, I chose this newly opened hotel for a month and it was decided temporarily. From check-in that night to check-out the next day, I didn’t think about giving bad reviews on the service. When I walked out of the hotel, I couldn't help but decide to give a comment: 😔 Checking in at 7 or 8 that night, we were the first to arrive at the front desk, but we met a pretty girl at the front desk and said to wait a minute. Our family was waiting on the sofa to see the other check-in at the front desk. Did I urge us? I just checked in for us... I gave breakfast rolls... Then I came down to eat breakfast the next day and found that it was about half an hour to end, so hurry up and take the kids to eat something... But there was a waiter at the door who didn’t have a small bar and didn’t hold it. Recording the room with pen and paper, and directing the check card to get my son to measure his height? I said that I included a child when I checked out, and there is no illegal height. She said that your breakfast voucher did not write the room number. I said that you have my room card in your hand. There is a room number on the card. She said that is not OK. , You are going to make up... 😓 stretched out your hand to stop you from letting in, there are other guests behind... We said can we take the children to eat breakfast and then go to the front desk to fill in the room number? She said no! 😓I said then I will ask you: 1: Is it a problem with the front desk that the room card was given to check in last night but the room number was not written on the breakfast roll? 2: Now it is raining heavily, your restaurant has to be a little farther away from the front desk, and it will be exposed to heavy rain, and this is your own mistake. Why do you want our customers to go and make a room number? 3: Is there a room number on the room card? Can't you copy the room number on the breakfast roll with a pen? 4: We spend money to stay in your hotel, breakfast is also included, what is your attitude? It is said that we will not be allowed to eat in for a long time. How can we bear the problem that we missed the breakfast because of your meal after the meal time? 5: Don't you just need to copy the room number or call the front desk for remarks? 😡 Then there came a head chef who said something to the lady and asked us to go in for breakfast. Then when we asked about noodle soup or food in the restaurant, each attitude was very helpless. Could you argue at the door? Does the problem of mistakes cause you to treat guests like this? 😡When we finally checked out, we did not complain about these things, but the front desk had a very bad attitude and said to the family: There are fewer cups in the room... (the cups are on the sofa, we forgot to classify them), but I also I couldn't help it. I told the front desk about these problems. The front desk actually said that we knew about breakfast in the morning... I said that since you knew it, why didn't you call us to find out about the situation? There has never been a handling attitude? Such an attitude when we check out? At the same time, the front desk seemed to be ignorant, so I lost my temper and said: Can you respect the guest, and what attitude do you two have when you report the situation like an uncle? Is this just the service of the newly opened hotel? From check-in, to breakfast, to check-out... how do you describe your feeling this time? I really can’t understand, the newly opened hotel, please try to avoid these problems, the impact is really bad!

特別感謝喜來登所有的員工的熱情服務 特別感謝酒店的管家Ella 細心的服務和提示 無微不至的關懷 第一時間得到她的幫助 很棒的人性化服務 酒店依靠沙灘的特色 度假體感非常棒 自助 贈送水果拼盤 酒店用具很好 來神州旅行 最具性價比的度假酒店