Selina Quito Reviews

I can't live in it at all. Customs refuses entry.

The service is very good and the hygiene is very good

Always cheating the customers! They gave me rooms with many problems (like no hot water, over-occupied, etc.) every time when I came there. And more seriously, they even made false reports to Google to remove the negative reviews I’ve left on them!

The best way to start or end your trip! The hotel staff is amazing (shoot out to Alba, Veronica, Kelly in particular and all other members)! The food is delicious, the rooms are clean and comfortable, and there are plenty activities inside the property. Ideal to make new friends quickly! If you doubt what to do, definitely head to Quito Bike Tours on the property. They are a very well-organised team of professionals (located in Selinas) who are very knowledgeable and can show you all the good stuff!

I highly recommend staying at Selina Quito! I was there twice and I would definitely go back again. Excellent customer service at both Reception and Bar/Restaurant. The breakfast is abundant and for a really good price. The bowl served at lunch and dinner incredibly healthy and filling. The staff is kind and always ready to help or recommend what to do during your stay. The room was clean, and the hot water always reliable. Love the activities they offer on location, especially the free Jiu Jitsu classes. Must go!

The room was clean and as quiet as possible in Quito. We ordered breakfast to go (as it is offered) because we went on a tour early and it was the worst breakfast i've ever had so far (the banana was ok). The bar is nice, even though a bit expensive but the welcome drink was very good. The location or the hostel is good for city tours. Would go there again but definetly without breakfast.

TERRIBLE DO NOT STAY HERE - STAFF WILL COMMIT PETTY THEFT When you go to a hotel you trust that your items will not be stolen. They have violated that trust. We just finished a Galapagos trip organized by Intrepid and on the first day we were told that we can leave our stuff at the Selina Quito Hotel storage room while we are in the Galapagos . Some of our stuff has been stolen upon returning back to the hotel. We’ve spoken to the hotel and they have not been able to find our items. We lost about $400 of clothing (a Patagonia quarter zip sweater, fleece jacket, several t-shirts, a pair of leggings). We’re very concerned that Selina has lost our clothing in a room with monitored and restricted access. The storage room doesn’t have a ticket system so anyone can come and take bags - there is no validation. This is a big problem because either other tourists or their staff can steal items. Since notifying the staff they have made every attempt to delay refunding us and have even refused our requests to look at laundry receipts and other documentation. They asked us for exact times of when we left stuff at the desk as if we would have recall from a week ago. The manager Kelly, is inept and is trying to make sure our issue is not resolved by waiting us out until we have to leave for our flight. They are a scam and are deceptive. Their whole management needs to be replaced and they need better security practices.

I've stayed to multiple Selina locations and by far Selina Quito was the best. The manager and staff were all helpful and very kind and made sure you're comfortable. Stayed in a suite it was so large, beautiful open windows and big bathroom. Love everything about it. Thank you

Weirdly strong smell of gasoline throughout the property including in the bedrooms, particularly at night, when we enquired a staff member advised they were trying to cover it up with air freshener but offered no explanation. After going out for the day we returned in the evening to find our room was unlocked and wouldn’t lock, appears it had been that way since the maid had been into clean. We alerted the front desk and were understandably annoyed that the room had been left open all afternoon, the staff member was unapologetic and dismissive, after checking the lock he informed us the hotel was fully booked (not true as we checked on ***********) and that we would be expected to pay the difference to move to a suite with a working lock. Obviously this was an unacceptable solution, in the end we managed to move rooms but the complete lack of customer service, absence of any form of apology and also the inconvenience of having to move our belongings part way through a stay ruined our experience.

Was really looking forward to staying at a Selina property given the positive feedback I had heard from friends. Immediately upon arriving (after a long journey) I found there to be no hot water in the shower. This was not fixed for 24hrs. I also expected the staff to be more friendly/community focused however this was not the case. I was never invited to the whatsapp group even though I requested to be added and ultimately, will never stay at a selina again. Hostels provide a much better hostel experience and hotels provide a much better hotel experience. While Selina strives to be the best of both, it falls completely short of achieving that goal. Note, my friend checked-into this same Selina location yesterday and (a) they gave him the wrong room upon check-in even though his reservation had been made, and paid for, weeks in advance and (b) he also did not have hot water for a day.

The Hotel is simply beautiful, it has amazing views of Quito and the location of the hotel is in the center of everything you got the old town near, the downtown and even a cute park in front of the property. The rooms are perfect they are really cozy and have amazing interior design and also the one I stayed at had private balcony. There is programation everyday on the hotel from, DJs, live music, beer tasting, workshops, etc. You are never gonna be bored here. And the staff where so friendly, they where so inviting.

As first time users of the Selina Hostels we were very pleasantly surprised by the standard. Basic, but very good facilities. Location in walking distance of centro histórico (4-5 km) and both really good coffee shop and restaurant in relation to the hostel. The staff was friendly and had very good English skills. Will definitely recommend,

Stayed for 2 nights. Book a deluxe room for a couple. Great shower, very clean, lots of space and nicely decorated. Breakfast was good: for example coffee, juice and pancakes with fruit. Friendly staff, fast wifi, and great common room and kitchen! Slept on 6th floor. Thursday night had a lovely sleep. You couldn't hear the music from downstairs in our room. However, on Friday night didn't sleep at all. Very loud noices from the streets of Quito. Windows are not sound proof at all. So very mixed feelings indeed, as quality of sleep is not always good.

This is a cool, beautifully designed hotel in a hip part of Quito. They have a lot of tours and activities and really helpful people working there. Breakfast was simple but good. The room was clean, the shared bathroom was clean, and the shower was nice. The coworking space is also great. The only negative thing is that I didn't get really good wifi in my room. It was enough to send some messages and browse but I had to either go to the coworking space or to the lobby to get faster internet for video calls. I think it may depend on what floor they put you on.