Guest User
August 15, 2023
In the room we found bed bugs (!), verified by the reception. We were bitten several times in bed. The reception was very unfriendly and put the blame on us, saying that we brought the bed bugs in the hotel. But they gave us another room. After traveling home we had to discontaminate our luggage and stuff by a company, and we ask now the hotel to refund this bill. The hotel manager admits there were bed bugs, she says the room is still locked off for inspection and treatment of the bed bugs, which is a lie! The hotel put new people in this room already the day after we moved out, we saw this ourselves! The manager says she is going to treat the bugs with a liquid, which is not possible. These small insects are very hard to get rid of! If you bring them in your house, it may cost 5.000-10.000 euro to discontaminate the house. All hotels can get bed bugs…. we know. But we are very, very dissapointed about how they treat us and the situation having bed bugs. In several states in the USA hotels have to close down the whole building when found bed bugs, this is given by law. This hotel is only thinking about money making, and it is a risk for people to stay here.