The staff was lovely! However, we had several maintenance issues with our room. The staff dealt with them right away and were truly terrific, though, you can tell the hotel is aging a bit and in need of some basic repairs. Our heater didn't work the first night and then the automatic blinds didn't work the second night. It's incredibly accessible to the ski hill across the street which is why we stayed. Again, staff were magnificent, but the hotel does definitely need some TLC for it to stay great.