Jason
February 19, 2024
I booked 2 rooms at the same time. I called the next day to make sure that the 2 rooms would be next to each other. However, at check-in, not only were the rooms not next to each other, they were on different floors! The lady at the counter was super nice and was working hard to fix the problem, however it took some time so we were not able to get into our room right away. She was able to get our rooms on the same floor, but at opposite ends of the hall. I was traveling with my sister and her 2 young children, so having to go back and forth down the hallway was very inconvenient. Especially giving the fact that I called to make sure that we would be next to each other I was was assured we would.