With a stay at Signature by M Village The Valley Retreat, a brand of Modern Village Lifestyle in Xuan Huong - Da Lat, you'll be within a 5-minute drive of Da Lat Market and Xuan Huong Lake. This hotel is 0.7 mi (1.1 km) from Dalat Cable Car and 1.1 mi (1.8 km) from Lam Vien Square.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.
Make yourself at home in one of the 39 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
"Pros:
It's a small standalone villa on a hillside, offering an expansive view of Da Lat from the garden. The outdoor garden and the two public lounges were the most satisfying aspects. The staff immediately helped with luggage upon arrival and provided service with a smile.
Cons:
The room was small and had no balcony. The hot water system was very unstable; it needed to be continuously on, otherwise there would be no hot water. After one person showered, another had to wait a while, which was a significant drawback in Da Lat's 15-degree Celsius nights.
I contacted the front desk to explain the issue and requested staff to check it when I was out the next day. However, at 10 AM the next morning, a male engineer first knocked loudly, then directly swiped his card and entered the room without any prior phone call or communication! I don't understand what the in-room phone is for, nor how internal communication works. At this point, my experience was at its lowest.
I had previously encountered hot water issues at the newly opened M-series in Hanoi, and this was the second time. I'm puzzled how this hotel earned its five-star rating. Both the hardware and software, inside and out, and down to the details, are at best comparable to a HUAZHU JI Hotel. While a lot of effort is evident in the decor and public areas, the subpar basic infrastructure is truly disappointing.
The hotel has no restaurant and does not offer breakfast. Only coffee and tea can be ordered in the lounge area. To eat, one has to walk to a nearby cafe or drive to the city, which is very inconvenient.
Finally, I'd like to thank Trip.com customer service for actively following up, handling the complaint, and arranging a refund, especially when the hotel was slow to respond. I always choose Trip.com because I feel secure knowing there's always someone to back me up."