Verified traveler
March 2, 2024
The perfect park for exploring lower Cornwall, but some of the the properties need some serious TLC.
On this occasion our Valentine Weekend was almost ruined by the condition and cleanliness of the place.
Filthy outside with used tissues, twigs and grit strewn across the entrance. Outside light broken. Filthy glasses, poorly placed sockets, unfinished sockets, missing fixtures, a cupboard with open soil pipes and electrics, a dirty and leaking shower, and a wooden side table on the decking half rotten from the wet. Classified as Luxury but it didn’t warrant anything above a Comfort Level.
To top it off, the Bar/Restaurant appear to be able to close when they want without notice. Not even Reception know what’s going on.
I have tried to highlight my findings to Away Resorts directly who showed no interest in responding and referred me to Hotels dot com as the Agent. It’s hardly the agents fault and despite their apparent communication with Away Resorts, they are telling me they have had no response.
If this was my place, I’d want to know, and put right the condition along with issuing an apology.
If I go back I shall be choosy about what I choose and expecting better