InterContinental Hotels Saint Paul Riverfront

I chose to book here because the Intercontinental offers room service which is hard to find in other hotels. The room we booked was a private access river view room with breakfast, I thought there would be a different lift (my kid is loud) and I was wrong. We used the same elevator but needed a swipe card to get to our floor. We didn't have a phone in our room, which was weird, however, the front desk texted us and sent someone immediately to handle our room service order, which was great. The room is not very big. Room service and breakfast were great and reasonably priced, and we liked their staff service and food service the most. By the way, parking is valet only and it's not easy to find parking on the streets near the city center.

the staff, valet and maintenance were awesome relaxed and friendly. The service desk was exceptional upon checking in. I would defintely rebook here when in St Paul.

I have always had good luck with this chain in other places, but this place is nothing like them. The parking facility was full of trash, urine in the elevators and stairways, and although signs pointed to the hotel those entrances were locked. The lobby was more normal but the elevator was the smallest I have ever seen at a hotel . They said they were in the process of enhancing them , but there was a long wait to get on them to go up and they stopped at every floor on the way down. Lots of guests complaining. The room itself was dingy and we were not able to get the temperature in the room down even if we set the temp to 60. It was a hot box. The view of the river was great but the rest was just way off from expectations. The staff did the best they could to keep things going but were overwhelmed by the situation. A lot of work to do before I would choose this hotel again.

We booked two rooms and one rooms air conditioning wasn't working. They were moved to a new room where the shower showed evidence of no proper cleaning. The walls are paper thin and you can hear everything the person next door is doing which made it inconvenient for sleeping purposes. The curtains in all rooms were quite dirty and dusty.

Amazing stay. Service was great, personalized. Staff willing and to help out to make the stay enjoyable.

Room smelled of smoke. Windows broken. Food pricy. Elevators not working well. A sunken mattress.