Guest User
September 19, 2023
Arrived at reception on 14th of September.on Arrival,staff extremely rude ignoring us.speaking in there language and not greeting us on arrival. We were nice and tried our best to get booked in.we were told that we hadnt paid for our package in full they wanted 200 euros each more x 3 of us.we had paid love holidays completely well in advance.Told apartments not ready come back at 11.Also were being ask for security deposits which it started at 30 euros.Then on return at 11oclock it jumped to 200 euros each tobe paid upfront.when we asked could we check apartments first to make sure theres no damage to apartments before we paid anymore money or security deposits.we were told no we could not inspect the properties.This set pur alarm bells ringing.so if there was damage to apartments and we paid up.we had no proof that damage was there on arrival.so myself and 2 family members. one who has special needs.were left in the reception with no help no where to leave our bags or freshen up.after our flight.which was extremely stressful to us and our family member who didnt understand.we could just stand there as they then said come back at 5 in the evening.we couldn't do that,and take risk of no accommodation at night.so I asked again to see properties apartments and get us sorted.We were told if we didnt pay up we were not getting keys.so i said we are leaving,there didnt care and were no help at all.That day our partners contacted love Holidays as we were trying to reassure our special needs family member,who was upset.Love holidays have been no help,3 people were all paid up with them,we didnt get to stay in apartments as we were refused,caused we would give in to bullying and a scam to charge us extra amounts of money for accommodation seperate to the security deposits that they changed ranging from 30 to 200 euros each.we thankfully booked into a very nice hotel no thanks to love holidays or this companys apartments.I read other reviews and its totally true stay clear of theses apartments. Be warned they will try scam you.Were still waiting on love holidays to refund us for our moneys that we paid to them.we did not stay at theses apartments.