Sonesta ES Suites San Antonio Northwest Medical Center

It's cozy and how pets are welcomed.

Check-in went quickly and the room was well-cooled when i entered it. The property is slightly shabby but clean. The price was right and it was quiet and peaceful even though it’s a block from the interstate. The breakfast offering was diverse, tasty and well-presented. Kudos to the staff person who prepared and tended to the breakfast area.

Everything was good just loud noise at night in the wall i guess pipe was loud keep me up and a/c was off sometime and hard sleep comfortably from time . And windows didn't really have good sun block view you work up with sun in your eyes.

We really enjoyed our stay. The staff was friendly and kind. My son loved the basketball court as well.

Hotel is dated and could use some upgrades. Curtains were shredded and walls are thin. Other than thaT, it’s a decent place to stay on a budget.

This is a very nice looking property. We only stayed one night, so can't tell you much about all the amenities. The room was very clean and mostly comfortable. The bed was a bit soft for me, but the wife liked it. We had to turn off the AC and turn on the heater for a bit since someone had set it to 64 degrees. The room was able to be controlled to the temperature we preferred after that. While the elevator, as noted by others, is small, it is still big enough to fit me, my wife in her wheel chair, our various luggage, and still had room available for other guests. Other than the bed, the only problem we had was that the hair dryer was not working. I did let the staff know about it during checkout. Overall, we would stay here again if in the area.

I had a 5 day stay at the hotel from a Sunday to Friday. On the Wednesday of my stay the hotel shut off the water for 8 hours from 11a to 7p. I was told at first when I called the front desk it was going to be turned back on at 2p. Then 2p came and they said another 30 minutes then I went to the front desk at 3p they claimed another 30 minutes. I asked 5 times and got the run around. I couldn’t use the restroom, shower and the front desk supervisor Carmain said she was sorry the inconvenience and that the manager April said she can give 15% discount for the day. I spoke to April on the day of check out and she was rude, so when I said she was going to get a low rating review she just shrugs her shoulders and says it is what it is. I would recommend going to another hotel than choosing Sonesta International hotel at this location. Don’t waste your time. 15% off for being without water practically the majority of the day is an embarrassment, Sonesta International hotel DO BETTER, hire employees that know how to take care of their guests I stead of being rude and shrugging off the issue that affected the whole hotel.

This place not going to lie ****** first they put me in a room that shower didn’t work then they moved me far far to another room when I told them I recently just had a surgery it was the worst I wouldn’t go back and that’s cus first time I came here it was awesome not anymore