We arrived at 315 and were told room not ready. We waited in lobby til 4 and asked again they said no 30 more minutes even though I recd an email to check in early. They offered me an “upgrade” from 2 kings to 2 queens for 20 dollars extra. That’s definitely not an upgrade when we reserved that hotel FOR the two kings! I said no we Will wait. Someone came back at 445 with a room key for two queens and said they’d waive the fee. We did not want two queens! My sister arrived at 5 and had no problem getting checked in to her two kings. The queens (seemed like fulls) and were not like the kings we’d slept in before at this hotel. My back and neck have been messed up all day. This was a huge disappointment and we have stayed here in the past but if this is how they run things, we will likely not be back. and the “upgrade” was a handicap room which I wouldn’t recommend for people who don’t need that kind of room. There is no shower curtain and the water goes EVERYWHERE even if you are very careful. Not sure what happened to the room we were supposed to have but this trip was completely disappointing. My husband stays in hotels weekly for work and this was worse than any experience he’s had in his 12 years of working out of town