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A pretty large resort, but with personal attention by the staff. Ground were well appointed. The rooms were very well appointed, beds comfortable, people serving us were pleasant. Would never hesitate to recommend the place. Can't wait to go back. My only complaints as follows - the one bartender at the Tequila Bar definitely wasn't into serving people with a smile. I asked him what beer he had available and he said ”some domestics and some imports”, turned and walked away. That was a turnoff. The other people who served us over the 3 nights were all fine, but not him. Also, we were on the 15th floor, yet surprisingly we could hear conversations down in the pool area, and especially the music playing. I found that as being a little odd. That is the only reason for dropping it down from 5 stars.

We loved the location. Family of four with 2 kids ages 9 & 10 loved the different pools and husband and I enjoyed the fire pits by the pool. The rooms were modern and up to date. The beds were not comfortable and the lack of pillows made it hard to sleep for someone who is used to minimum of 2 pillows per person. The views were amazing and a lot of exploring to do around the resort.

As far as location, this was perfect for our Sea World and beach trip. There is a free shuttle to take you to Sea World, which made it convenient. The rooms were nice, but we had ants in the bathroom. If you don’t like hard pillows then I suggest you bring your own. You are charged a daily parking and resort fee, which I wouldn’t have minded had we actually been able to park right in front of our room. Unfortunately when we came, there was a Rolls Royce and Bentley event happening at our hotel where we could not park on our side and had to park our car clear on the opposite side of the hotel, which took 3 trips to bring our bags to the car. No discount on parking for this. It almost felt that they did not value any other guest when it came to this event. We paid the extra money to stay somewhere nicer and overall I felt it wasn’t worth it.

The hotel and the amenities were fantastic. The staff from the valet to the front desk to the concierge to the waiters and waitresses to the house cleaners were extremely friendly, helpful and willing to assist. A class act.

The front desk never answers so one must go downstairs for any requests. The parking is ridiculous at $56.00 per car per night and the hot tub and pool on 3rd floor are far too small for the size of the building. I have an electric car and they have no charging stations. i will not stay there again.

Hotel was great needs to be updated but clean and the staff was awesome big thank you to MJ bevmgt

I stayed for two nights and I was out every day. I did n’t enjoy the resort service, but I still paid the resort fee. When I drove by car, I parked in a few free parking spaces at the door. A lot. The outdoor pool is beautiful, but closed early

The splendid hotel has a feeling of going to the palace! The room is spacious, the bathroom has a large dressing table and cloakroom, and the bed sleeps very comfortably! The location is good, there are many restaurants around, it is lively and safe.

Loved this place. Great location. We were able to walk around the bay. Great room on the 7th floor with a view of the Bay. Watched 3 cruise ships come and go. Super comfy bed, nice water pressure in the shower. Staff were so friendly and breakfast was delicious and abundant. The Sky Bar is a great setting but the food was definitely below standard, especially for the price. My only other comment is how strange that none of the windows are tinted. There's zero privacy. People from the street can clearly see you. But we loved our stay, felt we got great value and strongly recommend it!

I am not expecting the Breakfast is like a fast food store / Grap & Go as the name of the hotel name Suites. This is out of my personal expectation and I don't know why they have charged each night for USD 25. I paid all the tax and service charge on Trip.com and they come out 1 charge is city tax. I was asking them what is that and the front desk said it is a kind of city tax but you can go to the snack shop ( i can't remember what they call) and buy something, they can deduct this invoice, I do not have to paid. At Last, my response is: I don't need anything from that shop, the front desk replied: Oh!