Salvador
November 29, 2023
It wasn't the property so much as the Desk Help in the morning. I have stayed at La Quinta many times this year and was going to continue to until what happened this morning. When I arrived I saw that there was no freezer in the room I was in. I went to the front desk and asked to have it placed in their freezer for the night. I am a Diabetic and need it to keep my Insulin cool. I came to the front desk and asked for it and the girl there gave it to me unfrozen. It had been placed in the refrigerator and not the freezer! I asked why it was not placed in the freezer and the girl looked at me, shrugged her shoulders as if to say "so what if it isn't frozen". I tried to explain that it was for my insulin and that I needed to keep it cold but she just looked at me as if I was speaking a foreign language and she could care less.
Never have I had this issue with La Quinta before! I will never stay at this place again! There are too many options and places to stay to be treated so poorly!
My Insulin was lost as I could not keep enough Ice to keep it cold. A waste of $ 135.00 dollars!!!!!!!!!!!!!!!!!!