One Shot Tabakalera House Reviews
One Shot Tabakalera House
Mandasko Dukearen Pasealekua, 52, San Sebastian, SpainView Hotel Details
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1 night
One Shot Tabakalera House Guest Reviews
4.2/5
Very Good
72 Reviews
Verified reviewsLocation4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(72)
Positive reviews(61)
Reviews with photos/video(3)
Negative reviews(11)
Guest User
Checked in Mar 2024
Family
0 Reviews
Outstanding
Posted on Mar 1, 2024
We had a fantastic stay at this hotel with our 10 month old. The rooms are spacious and stylish and the service impeccable. We loved the facilities offered and it was in a good location for us - right next to the train station and walking distance to the beach yet far enough away to feel as if you were getting a real taste of Donostia. We asked for a cot for our daughter and this was set up when we arrived. They even provided a rubber duck for her to play with. The staff at the reception were friendly and helpful. Thank you - diolch.
Response from Property: Dear Diolch, Thank you for your past stay with us and reviewing our services! We are thrilled to read you made the best of your family stay with us and a pleasure to learn you enjoyed our, as pointed, stylish and spacious rooms inside the Cultural Centre of Tabakalera. Furthermore, you kind words towards our 24/7 service and staff is a motivation for us. As you well described, knowing in advance baby cot is required and, subject to availability, is a pleasure to set your room for your needs with an extra gift from One Shot. We are looking forward to welcoming you again. Kind regards, Nagore A. Front desk manager
Guest User
Checked in May 2024
Other
0 Reviews
Posted on May 16, 2024
My husband and I stayed there for one night in May 2024. We were extremely disappointed with the level of finishing in the room. The grouting was very mouldy in the shower. The toilet flush leaked for a while after each use. One of the side lamps was broken, the other dusty. The paint/ wood decor was chipped on the desk and the toilet brush. The wall paint heavily marked. The room definitely fell far below our expectations - considering the price and the fact that this is supposed to be a four star hotel. We stayed there on Friday night. It is now Sunday and the full cost of the room has been debited twice ( we paid online on their website and were asked to pay again upon check out - while told that we would be reimbursed for the first debited full charge). A very disappointing experience.
Wanderer57964812502
Checked in Mar 2024
Other
Posted on Mar 21, 2024
This place has such enormous potential-- the rooms are modern and spacious, with lovely high ceilings. The location is terrific. BUT-- the staff is almost laughably indifferent. The rooms bizarrely lack basic amenities-- like water glasses! It would take so little to bring everything up a notch-- why NOT have tea/coffee making facilities in each room for example? Another tip-- avoid the basement breakfast restaurant at all costs-- it is dark windowless and depressing with surly service and a complicated system of stuffing all the food in jars . The Museum's cafe, Taba, is also on-site and far nicer.
Helen
Checked in Mar 2024
Other
Outstanding
Posted on Mar 11, 2024
For the money we really couldn’t fault the hotel. The room was spacious and very clean. It is about 15-20 min walk to the old town but we knew that when we booked.
Guest User
Checked in Mar 2024
Couples
0 Reviews
Very Good
Posted on Mar 1, 2024
A nice hotel near the station. Quite a trendy slightly quirky hotel. The room was large with a king sized bed. Storage not particularly adequate. Small bar fridge, tv , wifi and coffeemaker.Breakfast was a new concept of everything measured portions displayed in jars ! The idea being to cut down waste foods and reduce plastic.
Response from Property: Dear Marilyn, Thank you for your past stay with us and taking the time to write about us. We are thrilled to learn from your past experience you enjoyed your time with us, we are pleased to read our location next to the main train and bus station of the city was convenient for you as well as it is of great joy to learn from your experience you liked our style. Kindly note all of our One Shot Hotels are different but do keep the same line, so it will be a pleasure to host you in any of our locations! In addition, we are happy to read you started your day with our wonderful breakfast with, as you pointed, brings a new concept to it. It will be a pleasure to accommodate you back again with us. Kind regards, Nagore A. Front desk manager
Eiji
Checked in Feb 2024
Family
Outstanding
Posted on Feb 27, 2024
bit far from town centre.(better to use bus to get there)
but very new and clean hotel with reasonable price.
MAXIMO
Checked in Dec 2023
Couples
Outstanding
Posted on Dec 1, 2023
Excellent location while arriving at the local Train / Bus station. Quiet and comfortable. Very nice toiletries provided by staff.
Emanuela
Checked in Sep 2023
Couples
Posted on Sep 20, 2023
The property is very cute and particular, very hipster, although very expensive rate per night considering the (not) services you get.
Breakfast in jar is a nice concept and all products were very good quality.
Room had tiny windows, so little light but
Bed was very comfortable. we had issues with bed linens (poor conditions) that were changed promptly.
The shower kept getting clogged, terrible cleaning condition of the door finishing…..
We got Connecting rooms so make sure to ask for another option! Loud noises coming from the other guests entering and leaving the next door room, tiny walls.
Gym is dirty, extremely humid, smell of mildew and underground so no light again. No one cleaned it or sanitizes it after usage, not even housekeeping.
Unfortunately no compensation of any kind was given at check out, just a brief apology, as the reservation was made on ******* and not directly with them.
Guest User
Checked in Sep 2023
Couples
0 Reviews
Posted on Sep 8, 2023
Nothing like the website! Rooms are not what they seem. Ours had a window so high we did not see outside… felt like a glorifies prison. Tried to get a water from the fridge - beware at €300 there is no complimentary water - and it was not possible as the fancy water at €3 needed a bottle opener and none is provided! The entrance is so confidential you might miss it, Waze certainly did. Which is the best that can happen, give it a miss! A good point: the night staff was friendly.
Madeleine
Checked in Aug 2023
Couples
Outstanding
Posted on Aug 30, 2023
Beautiful rooms in the same building as a cultural centre / cafe within easy walking distance of the city centre. Would have liked tea / coffee facilities in the room but otherwise perfect
Maria Rita
Checked in Sep 2023
Other
Posted on Sep 22, 2023
Small room, tiny windows nice design bad very sad no natural light in the room
Christina
Checked in Jul 2023
Family
Posted on Jul 18, 2023
This was our third hotel in San Sebastian and our least favorite. There was no parking on site and it was expensive to park about a 10 minute walk away. I should have noted this before booking. The hallway carpet was quite dirty. There were no good restaurants in the area.
On the good side, the beds were comfortable and the rooms were large.
Guest User
Checked in Jan 2023
Couples
0 Reviews
Outstanding
Posted on Jan 12, 2023
We had one of our most pleasant hotel experiences ever in the One Shot. The place itself is great but what made our stay perfect was the crew at the hotel, especially Nagore and Andrei. We felt welcome and taken care of. Excellent service with genuine interest as to how to make our stay more pleasant and more interesting. Brilliant 👍🏻
Response from Property: Dear Dirk, Thank you for choosing One Shot Tabakalera House, it has been a pleasure to accomodate you. We are thrilled by your words, knowing our daily affords and high customer service standards are recognised, brings us great joy. We will be delighted to assist you back in the future from our 24/7 reception, Thank you. Kind regards, Nagore A. Front desk manager
Monika
Checked in Sep 2023
Couples
Very Good
Posted on Sep 2, 2023
Pros: Very clean, comfy bed, nice staff
Cons: poor WiFi signal, TV casting outdated
Guest User
Checked in Jun 2023
Other
0 Reviews
Posted on Jun 4, 2023
Room very comfortable and clean Staff friendly Breakfast very good Location nice and quiet but close to main areas of city Gym poor, running machine not working, weights limited, not really a gym, just a few bits from Dacathlon in a room! No glasses in room into which to pour drinks - except tooth brush holder Mini bar only beer and soft drinks No bar or social area If on 4th floor, no windows to look out of, windows very high for light, but can not reach them!! Does not mention this in details. As nice as hotel is, I would not stay again or recommend it to freinds
Response from Property: Dear guest, Thank you for your past stay and taking your time reviewing your past stay with us in One Shot Tabakalera House. With great joy we would like to thank you your mention to our comfortable and exceptionally cleaned rooms as well as 24/7 friendly staff. Furthermore we are happy and pleased to learn you started your days with our delicious daily breakfast and that you found our unique location inside the Cultural Centre of San Sebastian convenient. From the other hand, we are sorry that you found some points that will detracte you from staying with us again but, should we have the opportunity to, we have now thanks to you reported that no water or glasses were in your minibar and that the running machine is not working properly. Also, we would love the opportunity to accomodate you back in another floor and though they are preferences, please let us forehand know that you will be staying so that we can do all in our hands to allocate you in a different floor. Kind regards, Nagore A. Front desk manager
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