Quality Inn & Suites Santa Clara

The front desk service was extremely poor, and the hotel environment was average. The cleanliness was subpar. The location was convenient, but the additional $10 living surcharge imposed by the front desk was absurd. Such an additional fee detracted significantly from the overall value and left a disappointing impression on what could have been an otherwise satisfactory stay.

Staff are courteous and helpful

Service office is helpful, request to changed second floor to first floor due my mom’s health. The location is not that bad. But the bathtub there is a bug crawling. The door step is too high when you step in, you got to lift your knee before you can step. Or you would fall. Breakfast is good coffee and waffles.

Yay great place had so much fun hs safe and clean plus great staff

All of the staff I interacted with were great! Good service. The room was fine given that I just needed a place in the area to stay overnight, but a number of things were funky about it. There was a makeup stain on one of the pillows, there were food crumbs behind the nightstand, there was a chunk out of the bathroom wall that had been really haphazardly plastered, the bathroom window did not close all the way and I was on the first floor so that’s a safety hazard. There was dried white stuff of some sort all over the desk chair, there were gouges out of the sink, and when people were yelling outside my room at night, I tried to look out the peephole, but it was missing and just stuffed with a tissue. The refrigerator was super loud and had rusted shelves, as well as cracks in the door, with tinfoil over it to seal it. The bathtub finish was peeling. I didn’t think I was picky, but I guess I might need to look at higher rate rooms because this was not great. Served my needs, but room for improvement. The breakfast was good!