Guest User
February 27, 2023
First of all, when we checked in, we were moved from the third phase to the first phase, and it was not that there were no available rooms. The housekeeper changed the room on his own initiative. When we went back to ask the customer service, he told us that we wanted to change. As shown in the picture, it is a sanitation problem. The sanitation is very poor. The stains in the toilet show that it has not been cleaned at all. The cigarette ashes on the coffee table are very obvious, and they fly everywhere when blown. The windows are full of dust, and the lights in the bedroom are also broken. There was no drinking water in the room, and the entrance door of the room was broken and could not be locked. The air in the room was very gloomy, and I felt an indescribable weirdness when I looked in the mirror at night. The two mirrors in the room were shining on the bed. We stayed overnight. I don’t dare to stay even if I leave. When we reported it to the customer service, they said that if we were not satisfied with the room we saw, we could just return it. They didn't want to give us such a room, but I wanted to ask why this kind of room appeared? Aren’t hygiene issues the first thing to do? Is it normal to not have drinking water? It's obvious that no one has checked in this room recently and no one has cleaned it. This is why this happened. Doesn't the store owner know? When I got to the room, we were not given a specific time. We were asked to register with our ID cards. Is there any normal hotel that doesn't even provide water? The store finally gave us half price and asked me to call customer service and then give him half of the room price to achieve a purpose that I can't comment on. I just want to say that I don't lack this half price. I just want to tell the most true situation. Put it here, no matter how the store replies to me in the future, I just want to say to everyone who sees this comment, everyone has different opinions!
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