Hilton Scottsdale Resort & Villas Reviews

wifi slow. The front desk staff was not very friendly and the staff who brought the requested items to the room looked up and down uncomfortably. Overall, facilities such as the lobby and pool are luxurious. The location is a bit far from the city center so it is quiet.

The pictures made it look nicer than it is but the price was reasonable. They were doing work on the property and looks like some upgrades were in process. They claim to have a spa but they don’t. Overall the facility was just ok. However the staff was very friendly.

This hotel was disappointing. The property was rundown and outdated. We opted for two beds and they were so small. My husband and I each slept with one of our kids and the beds were not big enough for an adult and small child. It had the Scottsdale prices and dining options surrounding it, but definitely not a “Scottsdale” feel on the property itself. It was $900 for two nights at what felt like a Best Western, not a Hilton.

Property location is nice but needs to be updated. Issues with wash machine and toilets but maintenance quickly addressed. Bar service at the pool was bad - broken blender so no frozen drinks, short on staffing, couldn’t make requested drinks

Property was clean. The rooms were ok and decent size but felt a little dated and tired. The lobby was nice, pool was ok but again it all felt a bit dated and tired looking. The grounds were well kept up. I’d say it was not worth the $700 for two nights.

Hotel room was a little outdated, bath tub and sinks were clogged. We paid for valet at drop off and they tried to charge another $25 for an additional day. No complimentary breakfast, everything was separate charges. Beds feel like twin size beds, felt kind of lumpy. Was not made ware of the $20 off coupon for Fleming after telling receptionist that’s where were headed. Super underwhelmed with my experience and probably never go back.

Beds were very soft. Showered nozzle was filled with hard. Water deposits, toilet seat, flipped off when I sat on it.

Great property & staff. But at $389 per night, they should offer some kind of complimentary breakfast or in the very least, coffee & a bagel. They don’t even have coffee available outside the room unless you want to purchase it at the Starbucks, located inside the restaurant area.

We rented a two-bedroom villa which is one of their most expensive rooms. I haven't really high hopes for this stay and the main lobby look very nice, as I'm sure most of the rest of the hotel was. The Villas however are run down, outdated, uncomfortable, and just not appealing in the slightest. There are cabinet doors in the kitchen hanging down, the dishwasher made a horrendous noise, there was a piece of tape on the top of the the door frames to lock the bedrooms, trash under the bed, and the beds were some of the most uncomfortable I've ever slept on. I was willing to look past most of that but then when my wife and baby were napping in the room around 1:00 in the afternoon, someone let themselves in to do fire alarm testing without notifying any of us. It wouldn't have been that difficult to send me a text about it which is how they have been communicating up until that point. service was great until I spoke with the manager who did nothing would make excuses and frankly he was highly insulting.

Checked in after a long drive and was given the wrong room and that took 30 minutes to fix. The room we ended up with was dirty with no decor or furniture/ bare. No robes or bedding for sofa bed. Early morning 8 am jackhammer noise from contractor was unappreciated. Why place guests in construction area? Overall facilities are tired unkept, staff is not good at basic accommodation of guests. Better hotels to stay in the area.

Everyone was very kind! Very attentive people with great customer service, and the place was clean, and well laid out. Thank you!

Hotel is on the good location. Easy access to everything. Reasonable price.

I was checked in to a room the maid had not touched yet. We were left in the hall for a 1/2 causung us to be late for our event. Also, son left his medicine and called from desk twice to call us to get it and still haven't heard back. Additionally, it was extremely loud because walls and doors are thin.

The only thing about this property that was a bit annoying was paying for the rooms for my two employees. 1) I had to go there physically to pay for the rooms. 2) The didn't inform me that the resort fee would be put on incidentals versus me paying for them when I was standing at the counter. Pretty ridiculous and would have been embarrassing if the guest had been a client.