Hotel Cetina Palacio Ayala Berganza

Because I really like Segovia, I specially found a hotel with a parking space. Many room types in this hotel cannot be canceled. I drove an hour and a half from Toledo to Segovia and parked my car in the white-lined parking space in front of the hotel. When I checked in, I was told by a fat, yellow-haired receptionist at the front desk that my car must be parked in a paid area. , and there is no free parking space as shown when booking a room. The white-lined parking space can only be parked for five minutes. If it exceeds the time limit, a tow truck will be called for me to tow it away. I had no choice but to park in the blue line at the back. Because I didn’t know how to operate it, the front desk impatiently helped me enter the license plate number. I repeatedly confirmed whether it was correct before parking the car and paying. But that night I received a ticket for 80 euros, but the front desk said that I was unlucky and there was nothing she could do. Later, thanks to a staff member who told me how to cancel the ticket, I found out that the front desk had to enter the license plate number. The method was wrong, so I went to the front desk to argue. The front desk was very arrogant. We were the front desk and we didn’t know how to enter the license plate number. It had nothing to do with us. I was so angry that I had a fight and felt unhappy. Isn't this discrimination? I checked out the next day and had some theory before going back. All in all, I felt very unhappy staying in this hotel.

Great location and a cozy but modern atmosphere. The rooms were clean and spacious, with comfortable beds. The service is very welcoming and efficient.

We had two teenage children so we booked two rooms, but it turned out that the two rooms were arranged almost diagonally. One of them is room No. 1, just behind the reception. It feels like you are sleeping at the door like you are on duty. You can hear all sounds, and it is very dark. Be sure to avoid this room. Everything else is okay, except that I am extremely dissatisfied with this arrangement. When I ask questions, I just throw up my hands and say there is nothing I can do!

We really liked the Hotel. Good ubication. The wide and comfortable bed. The staff very nice and helpful. Very good breakfast. We will repeat!!