voco Seoul Gangnam, an IHG Hotel Reviews
voco Seoul Gangnam, an IHG Hotel
144 Dosan-daero, Seoul, South KoreaView Hotel Details
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1 night
voco Seoul Gangnam, an IHG Hotel Guest Reviews
4.5/5
Great
193 Reviews
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(193)
Positive reviews(187)
Reviews with photos/video(54)
Easy to get around(24)
Delicious breakfast(19)
Average sound insulation(15)
Convenient for shopping(12)
Close to metro(11)
Friendly front desk staff(10)
Many amenities(7)
Well designed(6)
Negative reviews(6)
UK2023
1 Queen Bed Deluxe Accessible
Checked in Jan 2024
Family
2 Reviews
Great
Posted on Jan 22, 2024
In a well location at Gangnam of Seoul, close to many eateries and local restaurants! Service is good and the room is clean. Will come again when visit Seoul
Response from Property: Dear Valued guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Tuyet Minh
1 King Premium Bath Shower Combination
Checked in May 2024
Friends
1 Reviews
Amazing
Posted on May 19, 2024
Good location, nice staffs, room very clean. Highly recommend this hotel. Will come back .
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Tiok Ching
1 King Premium Walk-In Shower
Checked in Oct 2023
Friends
1 Reviews
Posted on Oct 8, 2023
Late checkout needed to pay even for just 1 hour. Housekeeping forgot to bring out changed pillow case.
Response from Property: Dear Tiok Ching,Warm greetings from Voco Seoul Gangnam Hotel,First of all, thank you for staying with us as a valuable guest.We sincerely apologize on behalf of the hotel for the inconvenience you experienced during this stay, and we deeply appreciate your interest and affection for taking the time to share your experience even during your stay.We've been trying to think of customer service as the best value and look at it from the customer's perspective, but we know that there's still a lot to be desired and that there's a lot to be improved on.On our next visit, we will do our best to prepare with all the hotel staff to reach you with a kinder and more sincere service.Thank youHotel Management
Huangdaoting
1 King Premium Walk-In Shower
Checked in May 2024
Couples
42 Reviews
Outstanding
Posted on May 29, 2024
Service is good and hotel location is very convenient and room is clean
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Lam
1 King Premium Separate Bath and Walk-in Shower
Checked in Feb 2024
Couples
11 Reviews
Outstanding
Posted on Feb 7, 2024
Came to Soeul for vacation with my wife. I’ve had 2 days with breakfast. And every time, I see ladies with bandages using breakfast as well. I understand that there are tonnes of plastic surgery clinic or hospital around the hotel. But it will help a great deal if I don’t need to see ladies with bandages walking around in the morning, as T his will definitely turn down my appetite in the morning.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
1 King Premium Walk-In Shower
Checked in Jul 2023
Couples
1 Reviews
Outstanding
Posted on Jul 11, 2023
The room was clean everyday(which is the reason I leave a full score review). Service was very nice, the reception guy/lady kindly help to solve problems we have. The laundry devices was not very satisfactory though, the coin changing thing and one of the washing machine was not working that night, we ended up finishing laundry at midnight, exhausted. Despite that, service and cleanness was 10 of 10.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us.Your comments are always valuable source for us to improve our standards of products and services to our guests. We will try constantly to improve our service quality for guests’ satisfaction. Thank you for your valuable comment once again, and we look forward to welcoming you back in voco Seoul Gangnam in the nearest future. Best regards,Hotel Management
Guest User
2 Single Beds Deluxe
Checked in May 2024
Family
3 Reviews
Very Good
Posted on Jun 5, 2024
very nice hotel, clean and modern staff are friendly
Response from Property: Dear our valued guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Chuthasorn
1 Queen Bed Deluxe Accessible
Checked in May 2023
Couples
19 Reviews
Outstanding
Posted on May 13, 2023
I had a good stay at VOCO. I love the common kitchen area where I can cook by myself. I got assigned to a disabled room so minus for that.
Response from Property: Dear Chuthasorn,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best regardsHotel Management
Angela
2 Single Beds Deluxe
Checked in Oct 2023
Couples
5 Reviews
Very Good
Posted on Nov 12, 2023
Great hotel. It’s close to the subway train so very convenient to get to. The location of the hotel is also good cause it’s close to all the cool shops and cafes. About 10 mins walking distant. Love our stay there.
Response from Property: Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Guest User
2 Single Beds Deluxe
Checked in Jun 2023
Family
3 Reviews
Outstanding
Posted on Jun 21, 2023
Really clean, great location and accessible. Highly recommended!
Response from Property: Dear Valued Guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best regardsHotel Management
Patiencebuyer
1 King Premium Bath Shower Combination
Checked in Apr 2023
Couples
10 Reviews
Very Good
Posted on Apr 10, 2023
Great 4 star hotel in terms of service, environment and cleanliness. Near Garosugil which is quite the happening area in terms of food and shopping. Room was not bad with a Chromecast enabled tv and mini fridge was stocked everyday and had decent selection of soft drink, canned juice, beers and water. Could also wash our clothes using DIY laundromats at a rather affordable price.
Complaints would be the housekeeping as the bedsheets weren’t changed when requested and the floor wasn’t cleaned when we had crumbs on the floor and that the toilet had no shower curtain installed so having a regular shower often makes the toilet floor wet. One side of the bed also did not have any outlet.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam. We hope you had a pleasant stay.Your comments are extremely valuable to us therfore we would like to thank you for taking your time to share your experience with us.Moreover, we would like to sincerely apologize on behalf of the hotel for inconvenience experienced. We will deliver this to the relevant team to make sure it doesn't happen again.Thank you once again for your comments and we wish to welcome you back in the near future.Best Regards,Hotel Management.
Anonymous User
2 Single Beds Deluxe
Checked in Sep 2023
Family
3 Reviews
Great
Posted on Sep 13, 2023
The location is good. The front desk can not speak fluently english. But understandable. The location just across from Garosugil area. The subway station in a walking distance. Overall it is good hotel to stay.
Response from Property: Dear Valued Guest,Warm greetings from Voco Seoul Gangnam Hotel,First of all, thank you for staying with us as a valuable guest.We sincerely apologize on behalf of the hotel for the inconvenience you experienced during this stay, and we deeply appreciate your interest and affection for taking the time to share your experience even during your stay.We've been trying to think of customer service as the best value and look at it from the customer's perspective, but we know that there's still a lot to be desired and that there's a lot to be improved on.On our next visit, we will do our best to prepare with all the hotel staff to reach you with a kinder and more sincere service.Thank you.Hotel Management
Guest User
2 Single Beds Deluxe
Checked in Sep 2023
Family
1 Reviews
Outstanding
Posted on Sep 15, 2023
The place is great - the staff, facilities, level of cleanliness, the food - everything was wonderful. Me and my daughter enjoed our stay so much! I recommend the hotel and I would gladly stay again when visiting Seoul.
Response from Property: Dear. Valued Guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best Regards,Hotel Management
Anonymous User
2 Single Beds Deluxe
Checked in Dec 2022
Solo travelers
2 Reviews
Outstanding
Posted on Dec 12, 2022
Wonderful srat. It was impressive. Convenient location. Friendly and helpful staff.
Response from Property: Dear Guest.Warm Greetings from VOCO SEOUL GANGNAM.First of all, we would like to thank you for staying with us and taking the time to share your experience.We are happy to hear that you had a pleasant stay with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members. Thank you once again for your valuable review and we hope to welcome you back in the near future. Best regards, Front Office
Maximilian
1 King Premium Walk-In Shower
Checked in Apr 2023
Couples
6 Reviews
Amazing
Posted on May 23, 2023
Very new hotel - take care about wished like corner room. Also good breakfast and non-smoking. Noice is ok, but not best isolation.
Response from Property: Dear guest,Thank you for choosing voco Seoul Gangnam and taking the time to share your recent experience with us.Your feedback is encouraging and rewarding to all of us and we will make sure to share your appreciation with the relevant team members.Thank you once again for your valuable review and we hope to welcome you back in the near future.Best regardsHotel Management
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