Hyatt Regency Shanghai Global Harbor

The service was excellent, and the room was very clean and quiet. The mattress was incredibly comfortable! Plus, the view from the window was beautiful.

Staying at the Hyatt Regency Global Harbor Shanghai was incredibly convenient for everything – dining, accommodation, transportation, and entertainment. Check-in was on the seventh floor, and the front desk staff upgraded my room, which offered a fantastic view outside. The service staff were all very pleasant, and housekeeping was prompt. I'd definitely choose this place again if I have the chance!

The room was very clean, with new facilities and a great environment. Food delivery could come straight to the room, and the service was excellent. I love Hyatt's beds; I slept so comfortably that I didn't wake up until noon. A really good stay overall!

My mother chose this hotel package for her birthday, which included executive lounge access on the 25th floor. They offered pastries and fruit during the day, and a light meal in the evening, so you could pretty much eat all day long. The hotel breakfast was also good, and the beef noodles were absolutely delicious. Originally, we booked a twin room. While the bedroom had a floor-to-ceiling window spanning an entire wall, the room layout made the bedroom feel a bit small, and there was too much bare white wall, giving it a very business-like feel. My mother wasn't happy with it. We happened to meet the floor manager, Jin Xiaoyan, in the hallway. She patiently showed us several other rooms, and we finally switched to a south-facing king room, where we could even see the light show from the building opposite at night. They also sent a cake, and the room was beautifully decorated. Throughout this, the lovely lady at the front desk was also actively helping us coordinate. We are truly grateful for your thoughtful service; my mother was very satisfied. While the hotel's hardware is just average, lacking the trendy smart home features, the service (software) is exceptional. Every staff member we encountered during our stay was polite, courteous, patient, and responsive. There was absolutely none of the differential treatment between new and returning guests that I've read about on certain social media platforms. The only slight dissatisfaction was with the hotel's reservation department when I was booking. The male staff member who answered the phone sounded quite impatient. Fortunately, the issue was eventually resolved smoothly through Trip.com, and their service was fantastic.

The service was excellent and efficient. Even without being a member, I received a complimentary room upgrade. The soundproofing was great, and the room was clean and tidy, making for a very comfortable stay. A big plus for adding a coffee machine! The only downside was that the room got very hot due to too much sunlight, and even with the AC on its lowest setting, it remained warm.

The rooms have been renovated, and the facilities are quite new. The bathroom is designed as a separate unit and includes a washbasin, which is a big plus. However, we found small bugs in the bathroom, so the hotel needs to improve its pest control. Overall, I would be even more satisfied if the price were a bit lower.