Amazing staff, especially Courtney, who is always extremely helpful and goes above and beyond to ensure your stay is the best it can be. Rooms are always clean and beds normally clean and comfortable. Rooms are being renovated, so hopefully very soon they will be much improved. WiFi can be hit and miss if higher up or at the wrong end of the corridor, but staff are always happy to try and give you free upgrade to Ultimate WiFi to try and resolve this. All staff are friendly and polite and check in is normally friendly and fast. We stay here multiple times every year and always make sure we book in advance as it’s 100% better than the Angel Street one! You really can’t go wrong with this Premier Inn, close to shops and within walking distance of City Centre. 5* to the staff as they do their very best even when there is a shortage of staff members they are under pressure. I’m sure they have to put up with some difficult customers at times but they remain calm, polite and patient. Every member of staff we have met here has been extremely helpful and supportive, friendly and caring. If you treat them with kindness and respect they will appreciate it and do their very best to ensure your stay is as good as possible. Remember manners cost nothing but go along way to make sure you are treated well! Saying that I have seen the odd person being disrespectful and still the staff on duty remained calm and respectful and tried extremely hard to help that resolve and sort the situation out. They all work as a team and this seems to be their strength. Myself and my husband are here many times a year and always receive the best possible care and respect from everyone, even from the staff that haven’t seen us before! Remember to ask NICELY if you need help and it will be given with a smile and a 5* service. There are sometimes not enough staff on duty which puts extreme pressure on the staff that are there but they always do their very best despite being under pressure! Extra Tea, coffee, milk and sugar is always available in reception which is very helpful and good to know.