Holiday Inn Express & Suites Sherman Hwy 75 Reviews

Great place to stay. Great people. Cute housekeepers lol

Hotel is getting remodeled. No worries there. Elevator broken. Bed was very bouncy/springy. Needs to be replaced.

Elevator was broken had to walk up and down 3 flights of stairs. No hot water. Sink in bathroom did not drain right. Carpet stained. Ice machines broke. Card key did not work to get in facility. Got locked out. TV did not work. No channels. Paid for jacuzzi room and it did not work well shut off after 2 minutes. Terrible stay for the price.

The property location was great, but this property has not been properly maintained and it is time to update the the rooms. Also, we experienced alot of noise from the room above us nightly and it was hard to rest. We contacted the front desk and I'm assuming they contacted the other guest, so the noise was down for the first night, but every night we experienced kids jumping up and down. So we didn't get much rest and on our trip. We were up visiting ailing family and it would have been nice to have the elevator and ice machine working. We chose this facility oppose to our usual and based on the brand we look for better. Just time to update the units furniture and bedding. Also, need to improve the lighting around the facility due to duck off view of the hotel.

Check in was good, but the elevators were not working. Some ice machines were broken. Good selection for breakfast, but hot food was no hot at all. Room was clean, but bathroom needs a little repair.

This hotel needs to shut down for renovation. We noted that it was going to be at some point. The room was dirty and in desperate need of a thorough cleaning and updating. Portions of the shower handle (hot/cold description and directions) were not even connected. The service staff were friendly and very supportive. We will not stay there again until it is renovated and we hope that is soon.

Hotel is nothing fancy. The furniture had stains, there were some loose tiles in the bathroom. Desperately needs updating and new furniture.

We found a dead cockroach in the bathtub. The mattress was awful with very little coverage. The morning revealed no hot water for the entire hotel. This hotel needs updating. We are waiting to see is we receive extra points for our inconvenience.

Staff was very helpful. We were in town for a funeral and had to add additional rooms. Staff made that so easy.

Said on listing pet friendly, they are not! Could not stay there! Please refund!

ANTS! Lots of ants in the room mainly around the window unit (ground floor room). The card key didn’t work on the side entrance to the building. People kept placing pebbles to keep it from closing all the way; not secure/safe for guests. The desk clerk was exceptionally professional, polite, and efficient. Great location close to food and shopping.

The reason we stayed was for the pool and hot tub and it was closed my kids was not happy

We opened up the dogs bed and it was broken with pieces hanging off. The front desk clerk kindly sent up a rollaway bed for us to use instead. There was a joke in my top sheet. Clips were broken off the toilet. They are undergoing renovations so hopefully these problems will get sorted.

Will not stay at this property again. Missing remote, so could not watch TV, phone did not work and AC did not work. Told the lady at front desk and she to not care. Said she couldn't help me because I went through another sight to book my stay.