Willowbank Resort Reviews

The staff was excellent, but other than that I didn’t enjoy my stay here. The rooms need serious updating and the housekeeping could be better. The views of the ocean were relaxing, but there is no beach as advertised. There’s a patch of sand to admire the ocean. If you want the beach, you need a taxi to go to Horseshoe Bay Beach.

Staff is top notch - friendly, helpful, available. Gave great advice on places to see, local restaurants, etc. Beautiful views of the ocean. Sparkling pool two small, private beaches on site. Tips for travelers: learn the local bus system - safe, convenient, predictable. Also, there is a food shop a short ride by bus in Somerset for incidentals. Enjoy!

The property is gorgeous. The staff was helpful and friendly. Excellent beaches for snorkeling and hotel grounds.

I have very weak legs and had trouble getting up from toilet as it is very low. And can not take shower in tub. Next visit I will need handicap room.

I travel the world and my stay here has impressed me so much i am already working to carve out time to come again

Everything was very clean. The staff was very friendly and helpful. We had the breakfast and the dinner meals. they were yummy. Awesome views of the water. Public transportation very close to the hotel.

Liked: access to secluded beach; pool; proximity to market place store; view from restaurant, sunset; staff. Did not like: water pressure in shower, musty 'old church' smell in lobby, bfast room and hotel room.

Ocean views are wonderful. Average property; no bells and whistles. The room you reserve and the room you are assigned when checking in are not the same. Dated property can use some upgrading. Average stay.

All but one of the front desk workers were very kind and pleasant and made the stay feel like we were family. The AC worked well and the tiled rooms held the cool well. The maids did good work. The ocean view was glorious and I was perfectly content with the two beach options. Although it's on the far end of the island, it means fewer guests and more peace and quiet. Some of the decor was dated, but the beds were comfy and the resort still looked nice. The water pressure is a bit lacking in the shower and toilet and my tub drained very slowly. The curtains were hard to close and the lock for the door was really hard to get open. Very simple but delicious continental breakfast. They provide beach towels as well. I would definitely consider staying here again. The pool was also very nice and they had a shower and floaties available.

The property needs work and the beach access is not good. Small and not kept up We left and went to the Hamilton Princess

Beautiful property and beautiful private beach. Beach was shallow and safe especially for my young daughter. We enjoyed swimming everyday and building sandcastles on the beach. It was a bermudaful stay at this hotel and island. Will be back again!

Convenient access to public transport/buses. On-site restaurant with free continental breakfast, and lunch and dinner available for purchase. Two private beach areas. Rooms with all of the essential amenities. Gorgeous views! Lower rates than many of the nearby alternatives. Would stay here again!

We stayed in Hibiscus and it had an excellent unobstructed view of the ocean and the sunsets were spectacular. Because of its somewhat remote location and far from the road, it was always very quiet. The property has access to two beaches, one on the ocean which is rather small but very scenic and the other in a protected bay. The room itself is pretty basic and feels a tad dated but ok. I would have loved it if the room had a small kitchenette as dining was a challenge. The beds were comfortable and everything was clean. More hooks to hang wet stuff would be nice since we constantly had wet towels and swim wear. While a 'continental' breakfast is included, the options are limited to basically bread, muffins, yogurt and apples. Some additional included options would have been appreciated. Paid options such as omelets were available to but we never did those. Lunch and dinner options were decent but very expensive for what you get. We would end up taking the bus back to Dockyard for most dinners. Because of its location, getting around is a bit of a challenge. There is a bus stop that heads into Hamilton right across the street which was convenient but the one heading to the Dockyards was down the road with the sidewalk only going there halfway. We ended up using Dockyard as our hub for nearly everything which is a 10 minuite ride away. The only problem is having to constantly wait for a bus. The staff were all great and super helpful with any questions we had.

Very clean and comfortable rooms, beautiful private beach with excellent snorkeling. Limited food options, no alcohol sold onsite. Must travel into hamilton for more restaurant options