Renaissance New York Chelsea Hotel Reviews

It's a good price-performance hotel. I like it very much. The location is convenient, fast, safe, and the experience is very good. The service staff is very nice. In short, it's a hotel that I would like to come back to live in again

Great experience ! New management has had a positive difference ! Customer service is priority - great menu in restaurant - lobby bar is engaging and always active with events - loved it !!!

This place is really good! Accommodating to early/late check ins. Friendly staff too!

We live in Brooklyn and decided to do a night in the city. Had a nice cool rustic decor vibe to the place and room which was calming. Whole Foods right around the corner so perfect placement to get some late night snacks. Valet parking available right at the door and staff were very nice and accommodating.

My family and I loved our stay at the Renaissance. The staff was welcoming accommodating and check in was very smooth and easy. We'll be back!

Nice property centrally located. The room (corner, city view) was tiny but this is NYC. No fridge and very limited storage / hanging options. Small in the loby bar was fine, did not try the restaurant. Limited interaction with staff but they were friendly. Biggest complaint is there is a nightclub attached and we were brushed aside / held back by a security guard while trying to get on the elevator to our room so they could let a group from the club on. We are a paying guest just the same, guard was rude.

Fabulous hotel with a great location. A few things. We were offered a corner room with a view and took it. Great view but the location makes the room/bathroom smaller making it a little close for 2 people to move around. The heat was not fully working in the room even after maintenance "fixed" it. At check I informed the hotel and they kindly took $200 off our total bill. Other than that we enjoyed our stay at the hotel. Comfortable bed. wonderful shower. Great lobby and bar with free snacks and space to lounge with a drink. Nice covered area outside the hotel with heaters to relax. The staff was very friendly and helpful. Can't beat the hotel location for enjoying and exploring the city. We will definitely stay at this hotel on our next visit to New York.

This property is right in the middle of everything you need access to and yet is off the beaten path enough to feel the hustle of New York leave behind you once hitting the hotel. Staff were super nice and accommodating. Rooms were great and very clean. Would definitely recommend to anyone for families and business!

Hotel charged me for a night I did not stay there, I asked for a credit / refund the said no and gave me breakfast vouchers. Went to break fast and they said the vouchers were only good for cold food, hot food was an extra 25 dollars 👀. The bathroom smelled like b.o., lighting in the room was very lean. I would not stay here again

Limited breakfast variety Hotel should take advantage of indoor courtyard all year round

The only real complaint was that our room was not well lit. Both the bathroom and living area were a little dark for us. But otherwise beautiful, welcoming excellent hotel for us to explore NYC.

staff friendly & helpful complimentary bottled water & fresh fruit very nice hotel 10 out of 10

Testing the fire alarms for five days in a row while I was there $30 destination fee no valet parking after a certain time for the price I paid I didn’t even get a microwave or a little fridge in my room never stay there ever again

EXCELLENT!!! The bed soo so so comfy, the room big enough, clean , the view priceless! I will come back for sure!