3-Star Hotels in Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

It’s the best for a person who has overnight layover! Like they are trained for that specifically. Free shuttle bus any time is real! But I couldn’t contact them by email though. Gotta call them, hope they fix that, I emailed a lot prior to my trip too. And the staffs are so kind that it made me feel safe and secure that I will not miss my flight 😌 If you have to leave early for flight before breakfast time. They will give you muffins and apples! The room was so big and nice, I wish I didn’t have the flight to catch so I can keep sleeping in that humungous king bed. There’s an atm at the lobby.

On the website we chose a room with a jacuzzi, but when we checked in, it turned out that the room was given without it. My husband and I were not happy because we expected one thing, but it was completely different. Moreover, the price was higher than a regular room. At the reception, the man did not want to clarify this issue and said that it was all the fault of the people who put false information on the website. There was no tea in the room, only coffee, which I don't drink at all. There was no ordinary water. Also, when we went to bed, we turned on the heat, because the room was cold, but when we woke up in the morning, our noses were stuffy and the air conditioner was working very loudly, and we realized that it was working all night, it was cold. There were no things like bathrobes or slippers in the room, which also outraged us. In general, the hotel did not make a great impression and satisfaction that we would have liked.

Booked again. Be very clear where you'd want to be picked up to avoid walking all the way from arrival to departure. The room is clean with a separate sink outside the washroom. Room was expensive since there was a game going on but still loved it due to the location. Depending on your room's location, you can hear the planes but it's like a white noise throughout the night.

Located in a quiet and clean community, but the night was not very good. I can always hear noises from other rooms and other tenants used the washing machine and dryer in the middle-night.

The hotel room layout was well-designed and comfortable, and the cleanliness was good. It's just over six kilometers from the airport, with a shuttle bus service. Within a kilometer, you can find all the restaurants and supermarkets you need.

From the welcoming environment to the thoughtful amenities, my stay at the Hilton Garden Inn Calgary Downtown was nothing short of excellent. The staff went out of their way to ensure I had everything I needed, and the overall vibe of the hotel was both refreshing and relaxing. Whether you’re visiting for business or leisure, this hotel offers a perfect blend of comfort, convenience, and genuine hospitality.

The location is great! They offer private airport transfers and it's a popular base for tour groups, which is super convenient as you don't have to constantly move around. There are also supermarkets nearby for easy shopping. For those planning a self-drive trip, it's not far from Highway 1, so everything is just perfect. My only slight disappointment was the lack of a hot water kettle in the room, which isn't ideal for us Asians who prefer hot drinks. Also, even though I only stayed one night, I was bothered by two Western girls. First, they were laughing loudly outside my door, then they knocked and ran away, only for me to open the door and see them laughing elsewhere with a phone propped up on the floor filming my doorway. Maybe it was some kind of YouTube prank! Anyway, I felt disturbed by them! I didn't feel comfortable filming them, but I hope the hotel takes this seriously.

The hotel is about 8 kilometers away from the airport. There is no bus, but it is more convenient to pick up and drop off at the airport hotel for free. There are no commercial facilities around, shopping and eating are inconvenient. The rooms are oversized, well-equipped and novel, clean and comfortable. But some facilities are not reasonable, such as Batai is too small, the bathroom is hanging horizontally. The breakfast was rich and delicious. The price is a bit high.

Hotel is spacious and clean! Come here with my family and we all were impressed with the comfort of the bed including the cleanliness