Seacrest Beachfront Apartments Surfers Paradise

Great location. Amazing view right up the beach. Very clean and comfortable. Great wifi. Friendly staff. Undercover secure parking . Indoor and outdoor pools. Sauna. BBQ area. Walking distance to main shopping area on Cavill Ave. Close to transport.

Unpleasant Odors: The accommodation had a persistent and unpleasant smell, making our stay uncomfortable and displeasing. Leaking air conditioner. Constant wet & leaky Kitchen floor : (as per Photos attached), leading to slippery surfaces. Unfortunately, our children slipped twice due to this issue, raising serious concerns about safety. Dirty Kitchen Utensils & Plates: The kitchenware provided was in a deplorable condition (photos attached of a broken pair of tongues). Plates and utensils were visibly dirty, posing a health risk for anyone using them. Missing Toilet Paper Holder in the ensuite bathroom (see photos) : inconveniencing us and creating an unsanitary environment. Peeling Wallpaper: The walls of our accommodation were adorned with peeling wallpaper, which not only looked unappealing but also raised questions about the overall maintenance of the property. Non-functional TV Remotes: The TV remotes provided did not work, depriving us of the basic amenities that were expected during our stay. No vacuum Cleaner was supplied for us to clean (that's a basic inclusion) No mop supplied to dry up the

Fantastic location, not directly in the thick of it but still close enough to the hustle and bustle to go for a nice walk on the esplanade into the restaurants and shops. There are some areas that need improvement however. 1. The toilet in the main bathroom leaks water. 2. There is no housekeeping during your stay. We were there for over a week and no one came to restock essentials e.g toilet paper, garbage bags, washing detergent etc. or even vacuum the floors. I don’t recall seeing anywhere upon booking that this was the case. If I had I’d have known beforehand to buy some of the essentials and call the desk to request a vacuum as needed - rather than spend each day wondering if todays the day they’re coming to give us more garbage bags and do a quick vacuum. 3. Ants!! The kitchen was riddled with ants. If you left anything on the bench (food or not) for longer than a minute, it was at risk of being carried off by a colony of teeny tiny little ants. 4. The manager (male) randomly came into our room one day. He unlocked the door with his key, came in and asked if we called for room service/hotel manager. We said no and he kept insisting that we had. We again said we didn’t and he eventually went to leave; not before coming back in and again asking if we’d called him until he finally accepted that he must had misheard the room number and left. At first we thought it was an odd encounter, but as the day went on the more uncomfortable i felt with the situation. What if we had been out? What if we were sleeping? Or in the shower? Or god forbid doing the horizontal tango! He didn’t knock, he didn’t ask before entering, he just unlocked the door and came right in. He almost seemed shocked that we were there, on the couch. 5. The bathrooms have no exhaust fans and the en-suite window doesn’t open. 6. There was no plug provided for the bathtub. My husband had to MacGyver up a solution to prevent the water draining out while we bathed our son. 7. There is only 1 split system aircon in the entire unit, located in the living room and struggled to cool down the main bedroom, leaving our son sweating in his sleep all night. There are ceiling fans in the bedrooms but they’ve been adjusted so you can’t set them to ‘high’. I’d definitely consider staying here again, purely for the location and view alone. However knowing what I know now, I would be more prepared. BYO garbage bags, detergent, dishwashing tabs, toilet paper, bath plugs etc.

It was a lovely, clean and safe apartment with amazing views. Great for families with a brilliant location, close to food, shops and a tram station over the road from a stunning beach. Had a lovely clean outdoor pool and an indoor one as well, overall thoroughly recommend

Myself, daughter and Grandchildren stayed 9 days at the Seacrest. Our stay started with the fridge and air-conditioning not working to there full capacity, we arrived on the Saturday, and they didn't replace the fridge until the Monday and gave us a portable air-conditioner to cool a two bedroom apartment down in 30 degree heat. Oh did I mention my daughter's youngest is 6months old! It stated that the room was sound proof, which it wasn't and we had to put up with renovations in the apartment above the room my 6 month old grandson slept in! The whole apartment was filthy, I had to wash everything we used. We had one tea towel, one hand towel, no face washers. There were **********s on the floor. There was so much more I could write a book, but I'm sure you get my point. Please think twice about staying, and don't let the photos on the site fool you, our apartment was nothing like the photos unfortunately. I have posted photos of the filth, oh and when they replaced the fridge, I was told that they were waiting for guests to leave so they could take the fridge from that room and you guessed it, they didn't even clean it for us. Grr PS, Zoom in on the photos and you will see how dirty everything was. Cheers

Great location, spacious apartment with good views, oven dated and not easily operated, labels on dials worn off, needs upgrade. Cleaniness is average some dishes not clean.Spa is needing clean and new lid. Overall okay for price would stay again.

I wasn't going to post a review but after your lack of empathy on checking out, here it is. I spoke with David verbally on the morning we left as well as sent him an email outlining my concerns and was disgusted that he did not have any empathy. Here is what I sent... We cannot thank you enough...or really very much... for our stay at Seacrest Beachfront Holiday Apartments. I will start by saying our children enjoyed the indoor pool and games room. We liked the ease of coming and going at our own leisure, even with the very difficult layout of the carpark. The room on entry looked modern and had everything we needed, including dirty unmaintained bathrooms with broken shower fittings. The shower hose in the main bathroom is coming apart and unsafe for use. The shower head in the ensuite is being held together by zip ties. Bunnings sell these at a cost of around $60 each to replace. There was mould in the shower with the bath, which I took the liberty of removing. The air vents did not look like they had been cleaned in a very long time. My husband cleaned the ensuite vent for you. The kitchen was packed full of items, most of which was not relevant for a holiday rental. Cupboards and drawers full of plastic containers and party platters. I couldn't leave them the way they were so I've sorted them for you. We were disappointed to find there were no quilts or doonas for the beds. It took the very old blankets (in need of replacing) to keep us slightly comfortable while sleeping. The beds themselves seemed comfortable and we managed to get some sleep after our busy days touring and exploring the Gold Coast. That is until early in the morning on multiple mornings when the rubbish truck came to empty the huge skip bin that sat outside our window. Even on the 4th floor, we could hear the bin being emptied. My favourite wake up was at 455am on Saturday morning when we were woken by the rubbish truck. Surely this is not a regular occurrence. I can honestly say that I would not recommend anyone stay in these apartments unless things drastically change. There is an amount of maintenance required and your cleaners need further training to bring the cleanliness to a suitable standard. I know good staff are hard to find in this industry but so are good reviews. Some suggestions for our room... • Replace both shower heads • provide extra garbage bags for the bin • provide instructions on how to use both the dishwasher and oven, as there is no writing left on either appliance to see what the knobs or buttons are for • Supply quilts for the beds • Replace all linen, including sheets (that have holes worn into them) and fleece blankets. We use Tony Colyer in South Australia, there must be a similar supplier in QLD. • Check all power points and light switches are safely secured to the wall as some are hanging off and sparking when used • Secure toilet roll holder to the wall in ensuite As accommodation managers ourselves in a caravan park on the York

Convenient location, although we had the bad luck of a meriton being constructed in front of us, so it ruined our beach view and loud noise began at 7am every day. The inside pool and sauna were nice. We had a few request to accommodate our baby's needs and they didn't provide, just wanted to charge overpriced for renting it. We rent a cot and it was in bad conditions. TV in the bedroom didn't have a cable to connect it, just the power cable. We have a crawling baby and we kept finding dirt under the furniture, lots, including a Pepsi can!! Never offered to clean it and worst yet, there are no cleaning supplies at the apartment, except for a broom, but nothing to pick up??? WiFi didn't work properly also. When we email management for help with this issues, they ignore us, and almost at the end of our stay, replied to some emails (ie. WiFi issue) saying we could contact the number in the modem, instead of calling them or coming to check the issue. Really disappointed and never staying here again!!!

Seaview is amazing! 5 minutes from center...