Grace Hotel

Grace Hotel Reviews

Grace Hotel

No.77 Shihu East Road, Suzhou, ChinaView Hotel Details
Grace Hotel
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1 night

Grace Hotel Guest Reviews

4.7/5
Amazing
1233 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1233)
Positive reviews(1208)
Reviews with photos/video(120)
Friendly front desk staff(273)
Large rooms(131)
Delicious breakfast(94)
Easy to get around(83)
Close to metro(42)
Many amenities(39)
Convenient parking(39)
Has rooms for families(8)
Negative reviews(25)
seamanbobo
Queen Room With View
Checked in Feb 2023
Business travelers
71 Reviews
5.0/5
Outstanding
Posted on May 6, 2023
very new hotel. very very good stuff. especialy the bartender Renay. He is great guy. You should give him a big salery rise.w
Ngọc Mạnh
Special Queen Room
Checked in Feb 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 13, 2024
Oke suggested to live here
Response from Property: Happy Chinese New Year! Thank you for your stay, we are delighted with your support. We look forward to seeing you again!
Arsal
Premier Twin Room
Checked in Oct 2021
Friends
19 Reviews
4.5/5
Great
Posted on Oct 4, 2021
Amazing and very comfortable
Guest User
Family Suite
Checked in May 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on May 3, 2024
This hotel experience really brought me more surprises than expected! I originally booked a family suite temporarily, but I didn't expect it to have such a delicate layout design. Every space is used just right. It is spacious and warm, and the scenery is good. Especially from check-in to check-out, the hotel manager Xiao Yang's thoughtful and professional service impressed me even more. Looking forward to your next visit!
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Haishe
Family Suite
Checked in May 2024
Family
4 Reviews
4.3/5
Very Good
Posted on May 3, 2024
I decided to come to Suzhou for the May Day holiday and booked a family room in this hotel. The room is quite large, with a bedroom and a living room. There is a large bed and a single bed in the bedroom, which can sleep 3 people. There are 2 bathrooms, which is particularly good. There are small gifts for check-in, which are some snacks. There are also small snacks for check-out, and parking is free. The service attitude is also very good. Don't expect breakfast, it is a very ordinary breakfast, just fill your stomach. The coffee is bland. But other aspects are good, especially Xiao Yang and another lady who registered at the front desk are very friendly and enthusiastic. This hotel is about 600 meters away from Longhu Tianjie, where there is also Shihu East Road Station on Line 4. It is a little far from the city center, but the price-performance ratio is quite high.
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Guest User
Premier Twin Room
Checked in Apr 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
The parent-child room is great, not only spacious and clean, but also has a great view outside the window. The hotel also gave away free snacks, but I didn't take a picture because they were eaten by the children. In the end, I could only take a picture of the beautiful view outside the window. In addition, the front desk girl Xiaodie is also very nice. Thank you. I will definitely come again next time I come to Suzhou. I highly recommend it!
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Chenjideyun
Privilege Queen Room
Checked in Apr 2024
Business travelers
24 Reviews
5.0/5
Outstanding
Posted on Apr 19, 2024
The former high-end hotel under Jinjiang Inn changed its name after operating for a few years. The decoration and facilities are not new, but the service is still very good, the location is convenient, the subway station is within a ten-minute walk, and parking is free.
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Guest User
Executive Queen Room
Checked in Mar 2024
Solo travelers
9 Reviews
4.5/5
Great
Posted on Apr 1, 2024
It was very late when we arrived, and the front desk upgraded the room type. The room is spacious and atmospheric, with good lighting and overlooking the city view. Sleep comfortably. But there is no hot water in the shower room, so you can only take a shower in the bathtub. There are many types of breakfast available, and everything is delicious. However, some criticisms need to be made: the juice drink section is no longer available, and it will not be renewed. After I raised it with the staff, they also ignored me very coldly. I hope the hotel can make it in time. Improve breakfast service.
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Response from Property: Dear guests: Hello! Thank you for your appreciation and criticism. I hope it did not affect your mood during this trip. We will strengthen the business training of our employees. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm Our services create the most comfortable residence for you during your journey, and we sincerely look forward to serving you again!
tjxl
Special Queen Room
Checked in Mar 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on Mar 13, 2024
The hotel near my home has very convenient transportation. I stayed here for the first time for a reason today. Xiao Pei at the front desk was very enthusiastic. Not only did he upgrade the room type for free, he also gave me a breakfast coupon. He noticed that I had inconveniences in my legs and feet and offered help. Five-star praise. The room is very clean and tidy, the sound insulation is good, and the bathroom has all the facilities. The price/performance ratio of a hotel in this price range is quite high. The breakfast was also quite rich, but I was pressed for time and didn’t have time to try more. I can arrange it next time when friends come to stay!
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MichealBenny
Special Queen Room
Checked in Feb 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Mar 12, 2024
The hotel is not far from Shihudong subway station, and the building is upscale and atmospheric. On the day of check-in, the front desk upgraded to an executive room for free. It has a good view from the upper floors and a comfortable room with a living room and two bathrooms. Thank you 👍🏻. The check-out receptionist Xiao Yang handled the check-out efficiently and quickly. He also gave me a small gift from the hotel. It made you feel like home. Recommended!
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Guest User
Premier Twin Room
Checked in Feb 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
The beautiful girl at the front desk, Xiao Pei, was very nice. She upgraded the room, checked in early, explained clearly, and also gave me a breakfast coupon. It was great. I will come back next time. 🌻🌻.
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Guest User
Discount Twin Room
Checked in Feb 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel is very cost-effective, clean and tidy, with large rooms and complete facilities. Parking is very convenient, especially Miss Yang at the front desk who welcomed me warmly and gave me a breakfast coupon. ! !
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Dangaoshangdejueshili
Premier Twin Room
Checked in Feb 2024
Friends
4 Reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
A very good accommodation experience, especially Xiao Yang, who gave me a breakfast coupon. I will definitely come here again when I come to Suzhou in the future.
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Response from Property: Dear guests: Hello! Thank you very much for choosing Suzhou Yajie Hotel and for your attention and recognition. Your support and encouragement are the driving force for our continuous progress. We hope that our sunny and warm service will bring you the supreme service experience. Hope to see you next time!
Guest User
Premier Twin Room
Checked in Feb 2024
Friends
87 Reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
The price-performance ratio of this hotel is so high, the lobby is luxurious, and your eyes light up when you enter through the revolving door. The room is large, the facilities are perfect, and the air conditioning is very powerful. The bathroom has a bathtub and a shower, free to choose. The most important thing is that there are many parking lots at the door. The front desk lady was very polite, greeted us with a smile, asked us questions with a smile, and even gave us breakfast coupons with a smile. The breakfast is rich and colorful, with coffee, milk, soy milk, and a wide variety of pastries and pastries. Good review!
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Guest User
Privilege Queen Room
Checked in Feb 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
The room is quite clean, and the hotel front desk service is also very good. On the first day we arrived at the hotel, we were given breakfast coupons for four people, as well as small gifts delivered to the room. Parking at the hotel is free, and there are two nearby There are shopping malls, a Longhu Tianjie and a Wanda Plaza. You can go there to eat and shop. We were given souvenirs when we left. Overall, we are very satisfied!
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