Hotel Thea Tacoma, Ascend Hotel Collection

My room reservation was cancelled. I received no notification from the hotel or Travelocity. I want my money back.

I booked this hotel because it was in a central area. I checked in and was given a room that smelled like smoke as if something was burning. I walked back to reception and the front desk staff was kind and gave a different room. I inspected the room and was ok. One of the side tables was broken at the bottom so stood sideways. Second, there were crumbs on the carpet and lastly the shower floor looked dirty. It’s not the cleanest hotels so reserve at your own risk. I also, stayed one day instead of the two days. Due to the constant banging sounds and the random chatter throughout the night.

The carpet was wet, the place smelled like smoke and body odor, there was no hair dryer or shampoo in the room, and the sheets had red/brown stains and tiny black dots on them like bed bugs. We checked out immediately and found a different place to stay. I do NOT recommend staying here!

I was extremely disappointed when i arrived at the hotel. Back in the day, it was a cheap flea bag motel. Then turned to cheap room apartments. Though it was redone surprising nice, it was more like a Super 8 and not worth the $103 nightly price.

The Hotel Thea looks better in photos. The ceilings are low and hallways tight.. The front desk agent was awesome, very helpful and maintained excellent customer service while busy.

We didn’t ask for transportation, so we can’t rate it. Everything was clean, the staff wonderful. I quibble about the lack of outlets that we found and poor planning of room design. Why is the reading chair not near the ligh? Why isn’t there an outlet in the shower/toilet room so you don’t have to turn on really bright lights in the middle of the night? Why only 1kleenex in the box an no backup box?

Reception area not inviting, all walls/hallways need touchup painting, reception workers need to dress properly, be pleasant and welcomimg. Caroets desperately need cleaning. This used to be a nice hoetl jyst a couple years ago. Property is not being maintained,. I suspect staff persons probably need to be paid more in order to attract and keep more professional individuals. Sad to see the orooerty deteriorate more every few months we stay there.

We stayed two nights here. Check in was fast & easy. Receptionist answered all our questions & was very helpful. We had two dogs & there was a $25 per pet fee. (It states $15 per pet on website plus there is another $50 per pet deposit which is refundable). Our two dogs was quiet & kept on leash in common areas, but other guests allowed their dogs to bark at our dogs and run around without leash, which was not staffs fault..just bad pet owners. The room was very large. It did have a musky smoke smell to it. For most part it was clean & ready. There was a few large red stains on carpet. Beds was clean & well made. There was Zero coat racks or hangers for items. A mini fridge is in room but not working well.0 The pool & hot tub area was clean and maintained. Not so good points: the pop/snack machine does not accept change so only a debit card can be used. The coke bottles was $1.75 but upon swiping my card i was immediately charged $5.20. Its a pending charge & receptionist said it'll adjust in a few days. Its now been 6 days and fee of $5.20 is still held pending on my card. There should be a sign stating this charge will occur (which is an odd amount to withhold for a single vend machine). Breakfast is available but its make-your-own waffle (with syrup only available) and coffee. They do have a laundry room that was clean, but they should add a single use Soap packet to vending machine. Great stay for me & my two adult sons. Price was reasonable & friendly staff.

I like that it stops out more than the rest of the hotels on hosmer. I don't like that by the summer time it will be closed and turned into low income housing and that the staff are well aware of this so there is minimal effort for hospitality.