Hotel Thea Tacoma, Ascend Hotel Collection

They changed the pool hours on short notice. That was the only resson i booked yhe room onlybto find out it closes at 9pm. And dont open till 11am

Can’t even check in. Too sketchy, no receptionist for 45 mins, & everyone else waiting was also canceling check ins due to their own bad reasons.

The hotel smells terrible, it smells like cigarettes even tho it says it is prohibited to smoke. The front desk person was not helpful at all. The wifi worked only in the lobby. Not in any other part of the hotel, not rooms. The bedding is very old and has holes on it. Very bad experience

Had to sleep in car as this non-smoking hotel clearly isnt. I have asthma and it was extremely tough to breathe.

Did not have towels/ washcloths for showering. Toilet clogs and no one came to repair. Constant strong smell of pot outside of room.

The room was not clean smelled terrible no towels all the trash cans on the property where full the hallway carpets where not clean and smelled horrible no wifi.

Had a great stay! Just wished the breakfast had more options but overall solid stay!

FILTHY. We recently stayed here with our entire family. Our family had a total of four rooms rented. My sister in law was given the wrong room TWICE. Even walked in on someone already saying in the room once. One room smelled so bad of ammonia and who knows what else and they were forced to cancel their room causing other family to have to uncomfortably split rooms. The other rooms were absolutely filthy. Our room even had burns on the floor and what appeared to be blood stains by the door. When my sister in law got no help from the staff there at the hotel she decided to call the manager. The manager was RUDE asking what she wanted and even said “if it was so bad why didn’t you tell the front desk.” We ALL did. Then the manager even went as far as to tell her it was basically our fault for booking there because it was turning into “low income housing” and we must not have looked at the reviews. I’m sorry but that is no excuse to run a filthy business. Do not book here.

Employees were nice and only positive. Room carpet had been cleaned with ammonia. It was soaking wet and left brown stains on towels. It smelled horribly but no other room available. Worried all night about toxic fumes. Spent two hours finding an alternative for second night and securing a refund for second night. Left as soon as I could reasonably wake my kids but had already packed up and slept little while waiting for morning. I had tightness in my lungs, and my youngest had an asthma attack in the morning. All four of us had headaches.