We had put a deposit down for an event which was cancelled due to Covid. We were assured our deposit would be returned on January 2022. As of today. May 1st, still no deposit, despite multiple assurances it was being processed. The manager is never available, always promised he will return calls, and not once had call returned. Staff, though helpful cannot tell me what their complaints policy is or their head office telephone number. Disappointing as the venue is nice, but we would never again use them or recommend them because of such poor service.